Delayed account verification

I have made a complaint to casino guru regarding baloo2121.bet

My issue is that on September 30th I uploaded a photo of myself holding my driver's license and a piece of paper that says the number 2909.

I have been told that the verification time is 6-7 days, maybe more.

My account has reached over €20,000.

So it's a large amount and I don't see anything being done about it yet.

They had charged me last week for 2 withdrawals of the €500 I had made but since then they had stopped making payments.

Now at this moment I have 9 withdrawals of €1000 and a balance of €14550.

I have seen that in casino guru there was an incident with a player who struggled for almost a month to get the money of €9500.

Jana had contacted him and the casino.

And my issue is that after the photo with the diploma and the paper, they will tell me to take a video like they did with the other player, and that takes even more time.

In the end, he was somewhat vindicated from what I read by getting €1000 every Monday.

At least I know if this is going to happen so I can calm down.

I've been very stressed psychologically.

It's a lot of money and I'm thinking about taking it.

I've thought about going to a lawyer too.

What can I do? I think about it every day.

The whole verification thing is too much of a delay, this can't be done

This is the first time this has happened to me...and the worst part is that they don't inform me of anything.

I have taken a lot of screenshots with withdrawals, balances and live chats.

Can you help me? I need you!!

With that much money waiting to be withdrawn, I understand why the uncertainty is stressful. However, another player’s experience doesn’t mean you will face the same document requests or receive the same payment schedule.

You submitted the selfie on September 30, so around six days have passed. That is still within the 6–7 days they quoted and the 14 days we generally allow for verification. Ask support whether the photo has been accepted and whether anything specific is still missing.

Your complaint is already open, so please continue communicating with your assigned Complaint Specialist and give them time to investigate. Keep your pending withdrawals in place and avoid playing with the remaining balance while you wait.

Did the two earlier €500 withdrawals actually reach you, and when did you request the first of the nine €1,000 withdrawals? Those dates will help clarify the payment delay separately from the latest verification check.

Good evening

they had entered between the 29th and 30th of the month

I requested the first withdrawal of 1000 euros on 30/09, that is, the first five

I just haven't gotten any answers from the specialist, that's why I posted here too.

In the live chat they don't tell me anything about the financial part or the verification part.

They only tell me that they have been informed and your request will be looked at by specialists.

Also, the relevant department has not informed me at all or even a little bit about the photo or the many emails I have sent to tell me

That's why I'm very worried because they're barely answering me.

and the vip manager who I speak well to in emails tells me the same thing

no update with verification

Thanks