Daytonaspin Casino - general discussion (page 5)

Hello, I understand the logic behind confronting support with their own rules, but I would like to say that in my opinion and based on my experiences, it is probably about why the casino does not accept the bank statement as proof of address. It may be that they actually need two official documents with the exactly same address. That's a very common situation. Do you perhaps know what is behind the request?

Are the addresses stated on the bank-issued statement exactly the same as on your other personal document and the same as the one you registered in the casino? I would double-check that before opposing the casino. Otherwise, it may be another source of delay in this situation.

I'll be here for an update; do not worry.

Sadly, it is also a common situation. Casinos, except for some crypto transfers, do not send money before the previous deposit with the same card. 🙁 But I guess I understand what made you try this.

The casino should provide a working payment option instead of leaving you to experiment on your own. I view that as a basic function of casino support.

What did you deposit with? The only option for withdrawals in mine is the method I deposited with which is bank transfer?

If you upload a utility bill (phone bill etc.) they WILL accept it, but they will find another excuse to continue kyc loop

So if I upload a utility bill they will accept it and pay my withdrawal? Or they will accept that and then come up with something else. Thing is my utility bills aren’t in my name so I am just in the process of getting my phone contract to my name and will have a bill by 1st June

I know, i was exactly in the same position as you. They may approve one document and then they will reject another so they don't pay you, unfortunately. I have a final chance of getting answers as my complaint depends on the answer from the Casino in the next hour. Ill let you know what happened

They have already accepted 3 out of the 4 verification things. It’s just the utility bill. had they done this for you aswell?

What happens if the casino doesn’t respond?

Keep a dated timeline of every failed or restarted withdrawal, every document request, and every support reply. In threads like this the timeline usually matters more than whatever live chat promises on the day.

Have you managed to get a withdrawal from this casino?

Yes they have. Im waiting for proof of payment to be approved right now

They didn't respond to casino guru, the deadline is 6 more days for them to respond

Well again my withdrawal has been rejected this is so frustrating i don’t what to do they keep rejecting and the bot in live he keep repeating same thing like i am asking him something and he’s replying with something else

They are absolute scammers. Im starting to get really mad about them. How about we unite and massively report them?

Are you fully verified?

Yeah fully verified well they verify me in 3 days

that is so wierd!! Mine is only card or crypto, how strange. I hope u have had so positive progress?

I'm getting quite concerned here because, just as was mentioned, the casino did not respond to at least one currently open complaint during the first time period. That's potentially a warning signal, but let's see how it proceeds further with this casino.

No progress as of yet. Have you had any?

Do you see this often?