Daytonaspin Casino - general discussion (page 4)

That is shocking. Have you spoke to support or ur VIP manager and if so what did they say? They have rejected my proof of address again for the 2nd time with no explanation

Hello. Glad to help out. I imagine those partial withdrawals are a real pain... Well, I hope the casino will manage all those withdrawals mentioned in this thread with speed and a fair approach!

Thanks for mentioning this and I dare say I can understand how awkward and maybe even unpleasant this is when the casino is "interestingly" delayed with regular payouts. So, I'll be here; if something goes wrong or casinos' actions feel weird, we can potentially discuss possibilities here with the others.

Without explanation, you said? The system the casino uses for completing verifications could certainly use an upgrade. 🙁 Just a heads up: If you really struggle to pass KYC due to e.g. unclear instructions, lack of communication and cooperation, then I would not hesitate to lodge a formal complaint. It's free for you, a question mark for the casino.

Hey Radak,

i lodged a complaint 3 failed withdrawals in a week. The most recent one says it was successful. Funds never hit my bank account and were deposited straight back into my casino balance. So i have lodged a complaint with your team to get help.

My account is now closed and a separate department has been contacted called security@support-daytonaspin.com who requires reasons for remaining balance to be refunded...im NOT holding my breath.

🙁

Every time they put your withdrawal in review and wait for the last day to process the withdrawal payment i got 500 till now let’s see they gonna give me money back again or not

What is VIP and is it worthy to be the member of VIP or you have to wager the amount 3 times and stuff like that ?

Unfortunately, our team is able to intervene only after he 14 day time period from the last withdrawal passes, so we need to wait a bit now.

Please stay patient and inform us about any updates from the casino.

Please let us know whenever you learn something new, for sure.

Hello guys, same situation. Im waiting for 2 months for my documents to be verified.id selfie and proof of address has been approved, and now they say they can't match my payment with the merchant appearing in the transaction. They think im going to give up, making up excuses so they don't proceed with your payment.

Yes i understand i have to wait until it reached 12 days im at day 8 and have had 4 failed withdrawals, or it shows as successful and the fund appear back in my casino balance. So ill keep trying and when it gets to 14 days you guys can help

When you deposit and play a certain amount you become VIP. Althought i wagered a large amount to move up VIP levels to have hogjwr withdrawal limit, but was told it only goes off deposit made.

Hey, no progress at all? Oh, that's so inconvenient. I would not hesitate much with the complaint. I mean a few days earlier or later, that's not a big deal for the request, if you ask me.

The more players complain, the broader picture my colleagues get, I reckon.

Hello, thanks for joining. I'm a bit concerned with the complaints' progress; it seems this casino is not very talkative when it comes to addressing delays. Hopefully, the second time frame brings the casino representative into the complaint thread!

1402 canadian dollars are gone.

175 of that was deposit. They are saying because account was closed due to self exclusion all fund are non refundable.

Feeling fortunate they returned 1600 of the total 1775 deposited.

Hi Radka,

Please can you help me. The casino are not accepting my proof of address which I have uploaded a bank statement and a government issued document. They are saying I need a phone, gas or electricity bill. I have attached their policy which shows they accept bank statements as proof of address. This has been going on since the 6th of May so 13 days now.

No progress, back and forth with the VIP manager, 4 failed withdrawal requests to my bank card. I ordered a new card to my secondary bank account and it will not allow me to withdraw to this method unless ive used as a deposit. I attempted to deposit the minimum but it will not work. They keep saying request via bank transfer and i have no option of this in my withdrawal screen. Im getting really feed up