Cusco Casino - general discussion (page 2)

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I've forwarded it to Nick and he said he'll get back to you soon, so don't worry. The timer will be extended and hopefully it will be resolved shortly.

I hope to yes

I saw that Nick has already replied, so hopefully things will speed up now. 🙂

He only is making me very difficult but i am in my right i know for sure i did already answered back to him i wait now again thank you for your answer

Just give Nick some time, please, and he will get the best resolution to your case.

Time yes ofcourse i wait thanks

Thanks, I know it's not the easiest thing to wait for but with so many complaints coming in it's hard to reply right away, but our team is trying to make it as short as possible. 

Anyway, you still haven't heard anything new? 

No i heard nothing new cuscocasino not replied me not at live chat not at my emails

Thank you for the update. I hope the resolution to your case will come soon.

I hope to i still wait thanks

Nick, apparently you haven't made any effort because you have been working against me from the start and making it very difficult for me, you know the rules very well, but never mind, it will be sorted out further with the ksa please delete all my complaint and info please

Oh, I'm so sorry. I saw that your refund is about some legal stuff in your country, and although we would try to help, we don't see in the depth of these things. It's sad that it turned out this way but KSA will hopefully be able to help you better since they are proficient in legal matters in your country. 

Good luck and I hope you will sort it out. If you feel like it, let me know how it goes. 🙁

You all know they are wrong because the netherlands is a restricted country

But delete my complaint everywhere i sort it out with ksa

The complaint team will take care of that, so you don't have to worry

It's fine that Netherlands is restricted, but when the situation turns to legality, we are not able to solve it because we don't have any lawyers here. Especially not when players from different countries come here and legal things are different everywhere. 

Once again, I'm sorry. 

Ok but nick must say that direct not blablabla and than bye he knows that from the beginning our country is a restricted country but its ok i handle it with the ksa i speak theme later about this please delete all info from me also i go try somewhere else thank you bye

So he needed to find out all the essentials first, and just because a country is restricted doesn't mean we wouldn't try to help. But, as I said, once he knew it was about legality, he was powerless in that case. I hope you and KSA can work things out.  

nick I have asked you to delete my complaint so as not to take sides in this. If you cannot help me further because you do not know the rules of the Dutch Gaming Authority or do not know how to deal with this, then do not say so for the above reasons because you I know it very well, I even sent you the evidence from a lawyer and you even edited his name, so you have been obstructive from the start, but that does not mean that I am not entitled to it I am still entitled to a refund and am already getting money back from another online casino, I am waiting for it because they also know the regulations, only Cuscocasino apparently does not yet, but that will be passed on to the KSA authorities in the Netherlands who will come it will happen automatically or hopefully with a fine of millions

Look, as much as I sympathize with you and feel really sorry for you, that's just the way it is. I've described and explained what the problem is and why we can't help you. I'm not sure what more I could tell you because unfortunately I have nothing. Our team always tries to do their best but unfortunately we are too short for some cases. 😥