Cusco Casino - general discussion

If you want to discuss anything related to Cusco Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Casino Cusco is also mobile friendly. You can play all games on your smartphone or tablet without having to download an app. The mobile website is as user-friendly as the desktop website.

Casino Cusco is very user friendly. The website is well-organized and easy to navigate. You can easily search for games by type, provider or theme. The games are available in several languages, including Dutch.

That's great! What about the other qualities, if you don't mind me asking?

Is support helpful, terms written clearly? KYC handled with care yet swiftly?

Thanks in advance 🙂

Cusco casino takes illegal money from Dutch problem players without cooperating to pay back a refund request, this is why a month ago I want my money back as soon as possible

Cusco casino email and employees on the live chat do not respond to my request from last month to my request to refund my money, the situation has been going on for a month, I gave all my details and received nothing back, not via the email and nothing via live chat they are not willing to cooperate with my refund request from a month ago it concerns an amount of 580 euros that they are not allowed to accept because I am a Dutch player they are operating illegally they do not have a permit for this and in addition I am listed in cruks and I am known as a problem player they know about this they indicate via trustpilot that they are willing to cooperate via email if I send an email directly to them firstly they expressly gave the wrong email address but I had already emailed the right person there before, I had already submitted the request and sent everything in terms of data, then you send them a few more emails at their request here via Trustpilot that they want to cooperate, but still no response to my emails at all and not even if you ask for it again in the live chat, den is also not willing to answer via the live chat and have made several print screens of this in the past month, to this day I have still not received my money back, no updates received a refund via email and did not receive any help via live support. The only solution to get me to stop reporting this is that I get my money back on my bank account number as soon as possible. It concerns all my deposits around 580 euros. the previous month of March that were deposited and they therefore caught a problem player without a license from a cruks and knowing this, be careful people, they are scammers

Date of experience: March 20, 2024

I am really sorry about this situation of yours. When exactly have you open an account at this casino, if I may ask? As far as I can see, the casino operates under the Gaming Curaçao (GC), but does not accept players from the Netherlands.🤔

I hope our team will be able to help out with this issue in your complaint, where they are actually waiting for some answers from you. Please update them whenever possible, so they can move forward with your case.

They answered only when everybody can read with the situation but nothing at my emails and nothing with my conversation at their live support and message what i leave behind they lied that they are willing to help me they dont wanna help me already a month nothing send me back at my emails or live chat

I am really sorry about the whole situation. Hopefully, our team will get in touch with the casino soon to solve it.

Thanks to bad there still no answers not at live support not from their email also not in the 24 hours what i gived theme there s nothing from theme back to me from this cuscocasino i hope also you and your team resolve this thanks for your help

Sometimes a delay can be caused by overloaded withdrawal requests or even when a casino is understaffed, so please try to be a little patient. We are always glad to help.

Yes ive wait already 1.5month almost and still not answers from cuscocasino i think they blocked me from support and email i hope they refund me soon in a couple days because i wait already long enough its time now

I surely understand your frustration here, but unfortunately, there is nothing much to be done right now. Just wait to see what our complaint team will be able to do about your case.

Still nothing back also no email nothing from cusco casino

But hold this private please theres my name on it this was from 20 march after the verification i never heard theme anymore by email or live chat

let see nick also please because he would shut the case and say that i did not have the right for my money back because i also not asked for self exclusion but here is proof please help me with my money back from 20 march its now 5 May it takes to long after my verification back than i not heard theme anymore by email and by support they not answering me only when everybody can read the say with trustpilot that i must take contact by email first they send there a wrong emailadress on purpose but i had already send to the good emailadress and after the verification in the beginning not response me anymore the only thing in the beginning was to look to it and should send me an update but never get an answer anymore and still not have my refund back from all deposits back than

Please do not post any screenshots on the forum with your name visible if you do not wish anyone to see your information. We are not able to control or hide what is visible there.

I am really sorry about the whole situation and our complaint team, together with Nick is surely doing whatever is possible to get your case solved. Please bear in mind that they can help everyone only if there is some possibility to do that, and they cannot change any events that happened there. I hope there will be the best resolution possible in your case soon.

I hope to they never respons me after my verification in the beginning anymore not by chat not by email

Try to stay calm, please. I imagine you're quite stressed out, so try to focus on staying positive.

Nick will get to the bottom of this, but for now, I think it would be wise not to overestimate the possible outcome. 🙏

We must try to ensure the casino representative will respond to the complaint; that matters the most. Just let Nick do his part, and try to relax a bit.

I relax i wait almost 2 months thanks for your message

Sometimes, unfortunately, the case can take a bit longer to get solved, you know.

I still wait thank you