Crypto Casino - general discussion

If you want to discuss anything related to Crypto Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Username 539672

I made a deposit, the bonus was not credited, I wrote support, they added it. But you can’t play with it, only with your own deposit; such conditions are terrible in 2023.

Hey dxlive

We cannot find that username: 539672

Our usernames have 7 digits

Can you send me an email to admin@cryptocasino.com and i can look into this, and your other complaint.

Thank you

CC

Also - just to answer your question - when you get the deposit you will definitely sit down with it at the tables. For example....if you deposit $100 with a 100% bonus you will get $100 extra

If you then play roulette you will have $200 to play with. Obviously (like every casino) the real money funds are used first and then the bonus funds but you will definitely be playing with both deposit and bonus at the same time.

Hi dxlive - as you and other readers can see...I really want to help you here but you need to give me more info or send me an email as requested so that i can look into your problem.

TY

CC

Hello,

Sorry for stepping in, but I strongly advise you to use the reply button. Without it, the player won't be notified about your response. 🙏

Hi, I see the casino is trying to help you with your situation. I hope that everything will be resolved without any problems and you will be able to continue enjoying yourself. 

I wish you the best of luck. 🙂

Oh!

OK thank you R

CC

Hiya - you never replied to our posts - the account number you quoted wasn't real - and what you said about the bonus is not physically possible.

We have no problems with people posting reviews here but as the Guru site says, you must be prepared to engage.

We must therefore assume that either this is not for real or you have the wrong casino and so this post is not a genuine one.

TY

CC

Well, just a detail, if I may:

There is still a chance that the player simply made a mistake in the username. It just happens.

I would not take that as an ultimate judgment. Even though I would prefer a straight reply from the player, that's for sure. On the other hand, no player is asked to discuss anything with us or with the casino the moment he or she posts something publically on the forum or when submitting a user review.

We provide a free complaint process for such cases.

Still, I think we all feel that such an approach paints a picture. If you catch my meaning 🙂

Anyway, thank you for engaging in the conversation.

Username 4539672.

I can’t understand how the casino representative wants to help me? The bonus was credited only after the application, but it was impossible to play with it, and now you write that it is possible, but this is not so.

Best to wait for the casino representative, I'd say.

Hey dxlive

TY for replying at last

I wish you had done so earlier

Look, we have used your Username. We can see no problem with your account. And we cannot replicate the issue.

But we have added the original bonus back in for you (as it had expried).

And in addition an extra 200 TX to your account with 10x wagering instead of a 30x as a gesture of goodwill.

Please understand (for future) that with any bonus + deposit, the system will always use your real money first (like every casino) and then your bonus funds.

Good luck

Johnny

Username: 9234768

I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!

Glad we could help TM!

And thanks for all the understanding!

We'll be launching a new sportsbook platform soon we'll be sure to let everyone here know when we do!

: )

CC

So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️

hello, this casino is kind of incomprehensible, twice I was given to withdraw money, and the third time I can’t withdraw money, I tried to withdraw money twice and they are returned to my account, and the casino always tells me that it does not know the reason, how can this be ......my login there is 8634927

To which Administrator?

Oh, I'm so sorry about your situation. How long have you been waiting for a withdrawal now, or rather, how long have you been trying to cash out ? It would certainly be useful to have a reason why money keeps getting returned to your account and the casino should know such things. I wonder if there is a possibility to replace the payment method and try some other one to see if you get the same result. Of course I would contact the casino first to see if that would be possible. 

As for the administrator, I don't know who the player has communicated with, but you can reply to his post and maybe he will get back to you and let you know. 

If there are still problems, you can file a complaint with us and we'll see where it goes.

Dear Ivan, Please note that we have contacted the payment provider (Coinpayment) regarding your previous failed withdrawals and we are currently awaiting information from them. Until then, your last 2 withdrawals will remain in pending status. We need to find the reason why your previous withdrawals failed before we can process your current withdrawals. Therefore, we ask you to wait and will be grateful for your patience and understanding. Please accept our apologies for the delay and inconvenience. We will notify you by email as soon as possible. Good day!