Crypto Casino - general discussion (page 2)

Hi Ivan/Vanya

Sorry you are having issues.

The payments are handled by a 3rd party.

I will try and find out what is happening.

CC

why did I have more than one payment go through that line!!!

this is proof that I receive payments on the spot

Hey Ivan,

We believe you so no problem there.

And we can see that you had successful withdrawals on

31st May

1st June

So we suspect the problem is temporary .

Rest assured that your funds are safe and that you will receive them.

🙂

temporary, but I haven't been able to get money from you for a week now (((((

I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed. 

I will keep my fingers crossed for you. 🤞

thank you

I do not understand at all what is happening, why I am not paid money ((((

Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money. 

I hope they can do this as soon as possible. 😉

I hope so too

thanks Jaro - believe me, I am trying to find out the problem.

Like I say we are waiting for payment processor to get back to the CS team.

But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!

🙂

can I withdraw my money in another way?

Best to contact the customer service team and ask them. But there should be alternative methods available!

You're welcome, I hope it can be resolved and all parties will be happy. 😉

IT WOULD LIKE IT ALL TO BE OVER

I hope soon. I will wait for your update. 😕

they paid me money!!!

🙂

Again apologies for the issues!

The main thing is that this does not happen again in the future.

See, good news. Sometimes it can take time due to different circumstances and not always the withdrawals come as fast as players would expect. I think it's the most encouraging that you don't wait weeks for them and they always come, and of course support doesn't ignore you but tries to communicate any encountered difficulties. 

I hope it will only get better from now on. 😊