5 months ago
Hi Ivan/Vanya
Sorry you are having issues.
The payments are handled by a 3rd party.
I will try and find out what is happening.
CC
Edited by author 5 months ago
Crypto Casino - general discussion (page 2)
5 months ago
why did I have more than one payment go through that line!!!
Automatic translation:
5 months ago
this is proof that I receive payments on the spot
Automatic translation:
5 months ago
Hey Ivan,
We believe you so no problem there.
And we can see that you had successful withdrawals on
31st May
1st June
So we suspect the problem is temporary .
Rest assured that your funds are safe and that you will receive them.
🙂
5 months ago
temporary, but I haven't been able to get money from you for a week now (((((
Automatic translation:
5 months ago
Dear Ivan, Please note that we have contacted the payment provider (Coinpayment) regarding your previous failed withdrawals and we are currently awaiting information from them. Until then, your last 2 withdrawals will remain in pending status. We need to find the reason why your previous withdrawals failed before we can process your current withdrawals. Therefore, we ask you to wait and will be grateful for your patience and understanding. Please accept our apologies for the delay and inconvenience. We will notify you by email as soon as possible. Good day!
Automatic translation:
5 months ago
I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed.
I will keep my fingers crossed for you. 🤞
5 months ago
thank you
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5 months ago
I do not understand at all what is happening, why I am not paid money ((((
Automatic translation:
5 months ago
Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money.
I hope they can do this as soon as possible. 😉
5 months ago
I hope so too
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5 months ago
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
5 months ago
can I withdraw my money in another way?
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5 months ago
Best to contact the customer service team and ask them. But there should be alternative methods available!
5 months ago
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
5 months ago
You're welcome, I hope it can be resolved and all parties will be happy. 😉
5 months ago
IT WOULD LIKE IT ALL TO BE OVER
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5 months ago
I hope soon. I will wait for your update. 😕
5 months ago
they paid me money!!!
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1
5 months ago
🙂
Again apologies for the issues!
5 months ago
The main thing is that this does not happen again in the future.
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5 months ago
See, good news. Sometimes it can take time due to different circumstances and not always the withdrawals come as fast as players would expect. I think it's the most encouraging that you don't wait weeks for them and they always come, and of course support doesn't ignore you but tries to communicate any encountered difficulties.
I hope it will only get better from now on. 😊
