Cristal Poker Casino - general discussion (page 3)

Hello,

As we informed you by email, in accordance with sections 19.4; 32.1 and 32.3 of our Terms and Conditions, your account will be permanently closed.

During a review of your gaming activity, our Sportsbook provider detected multiple violations, including:

• Arbitrage betting (arbing).

• Use of software or 3rd party information which would enable you to get an unfair advantage.

• Collusion with other accounts involved in the same fraudulent activity.

These practices are strictly prohibited and considered an attempt to gain an unfair advantage. As per our policy, such behavior results in the most severe actions, including permanent account closure.

Our security department has also detected a connection between your account and the accounts: Da***C7, di**77, and others which were previously closed for the same reason. The usage of VPN is not helping you and we have clear evidence of connection between you and the above mentioned accounts and others.

You were asked to provide us a bank statement of the bank account which you will use to withdraw the amount of deposited funds so that we could pay you, and then close your account, but you responded with: " I am not going to give you more information about me because you are lying"

We have verified and documented evidence supporting this decision, which can be presented privately to any legitimate third-party mediator if necessary.

Cristal maintains a zero-tolerance policy toward arbitrage and any unfair advantage practices.

P.S. @"The fact that I'm smarter than you isn't my problem." - Arbing is not a smart activity. It is a fraudulent activity.

Best Regards,

CristalPoker Security Department

We're going to debunk the lies one by one:

"I don't know what refereeing is. That said, I've heard that argument a lot because it's not the first time I've heard it."

-I haven't used illegal software either, I'm just smarter than you guys.

-As I said before, give more information about the accounts I'm supposedly involved in because I don't know anyone with those names.

The only certainty is the use of a VPN because I usually use one to access Sora and watch Formula 1, and it's possible that it slipped through.

So, you take my honestly earned money and then ask me for a bank statement to withdraw it? Do you seriously think I'm going to give you one when you've stolen all my money? You've got some nerve.

I'm still waiting for the verified manipulated evidence so I can have a laugh.

Hello again,

Your account, together with the two mentioned above and others, was created from the same IP address and from the same country, which is not Spain. This gives us reasonable suspicion that you are part of a group engaged in this fraudulent activity. Subsequently, your account and the other related accounts began using a Spanish VPN address. Moreover, this is not the only proof that you are connected with the above-mentioned customers.

Additional evidence will not be presented to you or made public, as the specific detection methods and data used in such investigations are confidential and cannot be disclosed. Doing so could compromise the integrity of our security systems and enable others to avoid detection.

As stated by you, it is evident that this is not the first time you have been accused of arbitrage betting.

As mentioned previously, we were willing to refund your deposited amount and requested that you provide a bank statement for the bank account you intended to use for withdrawing the funds, so that we could process the payment and then close your account. However, you responded with:

"I am not going to give you more information about me because you are lying."

There is no reason for us to withhold payment from a legitimate and fair customer. In fact, we process payments to hundreds of customers every day, often for amounts significantly higher than yours. However, we maintain a strict zero-tolerance policy toward arbitrage and any form of unfair advantage practices. Such practices are strictly prohibited.

That being said, we consider it unnecessary to continue this dispute.

Best Regards,

CristalPoker Security Department

You should be ashamed of yourselves for what you just said. I'm more Spanish than the entire internet and you're telling me I'm not? There aren't enough words in the dictionary to describe your lack of manners and how I feel right now.

I'm not interested in how you detect a player's "fraudulent behavior," I just want you to prove when I've cheated, although it's becoming clear that you're not capable because it's a lie.

I'm telling you again that if you don't give me everything I've earned, I have no reason to give you anything. Keep the measly deposit I made (I don't even remember how much it was) because you're not going to get anything from me unless you pay me the full amount I earned honestly.

If you have reasons to withhold payment from any customer, you use any excuse to keep people's money rather than pay, and on top of that you pay for positive reviews, which is even worse.

What I find unnecessary is the need to deceive people. If I'm such a winner, I should have limited myself to three bets so I could withdraw my money and then you could close the account, although being bad people I doubt you're capable of doing that.

The evidence of collusion is sufficiently clear to support the conclusion that you have made this case public solely in an attempt to obtain additional information in order to identify weaknesses and avoid future detection.

We are not disputing your nationality. What we have established is that all of the accounts mentioned above were created from the same IP address and originate from the same Balkan country. This provides reasonable grounds to suspect coordinated fraudulent activity. Subsequently, your account and the other related accounts began operating through a Spanish VPN address.

Regarding your statement about reviews, CristalPoker Casino does not operate any department responsible for posting or purchasing reviews, and we have never paid for positive feedback. All customers are free to share their genuine and independent experiences with our platform.

That being said, we consider it unnecessary to continue this dispute.

Best Regards,

CristalPoker Security Department

It seems like an AI is writing this, mainly because you haven't shown that I included all this to gather additional information and identify weaknesses. If that were my intention, I assure you I wouldn't have written all of the above.

Yes, you have questioned my nationality and address, which I find incredibly rude and unbecoming of a "serious casino." I don't know what could have happened because my account was created without using any VPN, and I have absolutely no need to use a VPN from my own country. This just goes to show that you're making a fool of me.

It's strange, a casino with a near 9/10 rating wouldn't engage in abusive practices like yours. They'd take the winner, prevent them from betting, and allow them to withdraw their entire balance without any hassle. You do this to us, automatically claiming I work for a fraudulent group, which isn't true, and then stealing all their money.

We apologize for not presenting ourselves properly earlier.

My name is Lorenzo, and I am the Head of the Security Department at CristalPoker Casino. I can assure you that this communication is not generated by any AI system.

It's quite evident that you are attempting to obtain additional information in order to identify potential weaknesses on your side and avoid future detection. Nevertheless, as a courtesy, we will provide the following proof:

Your account:

Registration: https://prnt.sc/vvvwZCYuodt0

After: https://prnt.sc/iZEK5cbzGVNk

di**77:

Registration: https://prnt.sc/byE_WITecH7V

After: https://prnt.sc/nbAnxnjoHKpF

Da***C7:

Registration: https://prnt.sc/_18DOp5Nk2_O

After: https://prnt.sc/P53OojXOWewP

All of the above accounts are involved in the same coordinated activity.

Please be aware that changing your registration country in the future will not enable you to evade detection. No further technical or security-related details will be disclosed, as sharing such information could compromise the integrity of our security systems.

You are correct that platforms with strong security reputations are often targeted by individuals attempting to exploit them while hoping to remain undetected. However, CristalPoker Casino maintains a zero-tolerance policy toward arbitrage, multi-accounting, and any practices intended to gain an unfair advantage. Our security infrastructure is specifically designed to identify and prevent such activity.

That being said, this will be our last answer to you.

Best Regards,

Lorenzo.

CristalPoker Security Department

Look, Lorenzo, I've never used a VPN from Serbia in my life (I had to look up the acronym). You know I'm right, and that's why you're going to stop responding, so I don't know what you're talking about. I don't know if you know this, but the screenshots can be easily modified by doing a couple of things, but I doubt it's even remotely useful to you. I've never left Spain, so don't you dare accuse me of this. You're all shameless, and nobody will ever change that. If I connected from another country, show my connections from other countries, but you're not going to because obviously you don't have proof (and you never will), so keep using AI and faking evidence; you still have a long way to go.

Last Answer:

We understand that you are attempting, through various manipulative methods, to obtain additional information from us. As previously stated, we will not provide you with any further sensitive data.

The screenshots provided are original records from your CristalPoker profile, clearly displaying the registration country and the account creation dates of all related accounts. If you believe these screenshots are falsified, a CasinoGuru representative is welcome to contact us. We are prepared, if necessary, to demonstrate the evidence live during a call and present the original system records directly.

We categorically deny any allegations of fabricated evidence or abusive practices. All actions taken were strictly in accordance with our internal security procedures and our zero-tolerance policy toward multi-accounting, arbitrage, and any form of unfair play.

We respect all players, but we also have a responsibility to maintain a fair and secure environment for the entire community. For this reason, our decision in this case remains final.

Oh Lorenzo, Lorenzo, it's a shame that what you say would be believable if I were an idiot, but no, the more you talk, the more you prove me right. Go ahead, keep telling lies, you're very good at it. There's a guy in Spain who's a champion at it, I doubt you can beat him. You said before that it would be your last message, but you've replied again, so... It's okay, in my case it really will be my last message to some liars and thieves who accuse someone without real proof and use manipulated screenshots with the "inspect element" button 😁.