ComeOn! Casino - general discussion

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Hello

I would like to know whether the following statements are in accordance with the GDPR

Come On:

Although the General Data Protection Regulation ("GDPR") (EU) 2016/679 gives data subjects the right to be forgotten, this same regulation also allows for exceptions. The GDPR states that the requirement to delete personal data does not apply when the processing is necessary for:

A. the company to comply with a legal obligation, such decision is based on the laws with which the company complies, including, but not limited to, financial regulations, civil law and/or anti-money laundering and anti-terrorist financing regulations; or

B. establishment, exercise or defense of a legal claim.

In this regard, even if you have closed your account, the Company has the right to retain your personal information for the above reasons. Please see Article 17 (3) (b) & (e) of the GDPR.

Hello.

We are not international lawyers here, thus I do not know whether this is in accordance with the European Legislation.

I would consult with specialized companies.

If you do, let us know the result, please!

I've been using ComeOn Casino for a period of time and find myself unsatisfied with the any and all outcomes ive had with the 24/7 customer support. Everytime i've mentioned making a complaint with any outside entity i've been kicked off the gaming app and locked from my account. First incident occured sometime ago and was eventually compensated some gaming credits- how very unsatisfactory when my intial request was a simple refund of my money.

More so recently, i've been more attentive and obervant of my account credits specifially during game play- reasons being over periods of time it seemed as though credits were depleting faster than I would play them. I was spinning one of my favorite games at 40 cents per spin and whether with or without winnings my account balance would jump and reflect numbers that would add up with what I calculated mentally- its 40 cents a spin with winnings usually no more than a dollar, not very difficult atleast not for me.

Upon more than enough convincing, I turn to the support to inquire if there is a possibility and whether they can confirm if my account is logged in on more than one IP address. Simple question, I think but the service represenative (by the name of Neil) replys if whether or not I can access my gaming history to confirm/prove of my suspicions. I replied very firmly that his ability to access this information is is within his capacity and more so his job responsibility but doesnt in anyway address my inquiry and concern. Upon further senseless discussion his reply to me was that my last 3 log ins were from the same IP address; again not really responding to simple yes or no question of if whether or not my account is logged in on other IP addresses.

I can confirm that this is all inaccurate and that I have been infact logged in on 2 different IP addresses within the same hour: my laptop using wifi and then cell phone using wireless network. ComeON has been lying to me, making me run around and do unnecessary tasks to prove myself while in all likliness stealing my money... now I am locked out, again and out over a period of thousands of dollars!

I think its also important to mention that through this account I recently requested an update and change in email address and was made to seem like I have two accounts. During this change in update in information I was made to believe that the account was updated and email addresses changed but found log in using the previous email address successful.... very very poor software

Hello, I have read the whole situation and I can see that it is not enjoyable. Support is one of the most fundamental things that affect a player for better or for worse and based on that I believe a player decides whether he will stay here or not.

So your current problem is that you have money in your player account and you can't reach your account ? 

As for your details that you wanted to change, it still hasn't happened, has it ? 

It's a good step that you've opened a complaint, so let's see if our team can help. I firmly believe that it will and somehow this will all get sorted out. 

Could you let me know if you have an update ? 

there is not much to update as this all occurd within the past 24 hours. My problem is that i am locked out from account which i now believe to compromised and to add frustrations ComeOn is in no way helpful or sensitive to my concerns

I can't confirm if theres any updates.

It's clear to me that you won't have a relevant update in such a short time and that's why I said I'll wait for it. And that means when you get important information about the whole situation you can share it. 

Your complaint has been opened with us and we will try to intervene if nothing changes, you just need to be patient. 

I understand that this is difficult and I sympathize with you, but we have to keep our team working and see where we get.

Fingers crossed.