Coinplay Casino - general discussion

If you want to discuss anything related to Coinplay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

A fraud platform can only deposit and cannot withdraw funds, customer service will not handle it

Is there anything we can help you with, perhaps? Try to better describe the issue with this casino, please.

I can't withdraw because I can't get confirmation from my email for 20 days. They don't approve my email and I don't receive a confirmation email. I talk to live support and they say send an email and I can't get any support or response to my emails for 20 days. I have money left inside and I can't withdraw because I can't approve my email.

I added all email images to the case file

Hello,

Do I understand correctly that you have been struggling with the confirmation email not received issue for 20 days and the casino still has not come up with any other way to let you withdraw?

The problem lies in the fact that the casino needs to address such a technical issue; no one else can resolve that. 🤔

How about you switch to another email domain? Can you suggest something like that to the casino? I reckon trying a few options is worth it after such a long struggle.

The reason I opened this topic is that I have not received any replies to all emails, I sent you all the pictures and emails privately.

Our team is already working on your complaint, so hopefully soon we'll see some movement there.

Have you sent those to your complaint resolver's email?

Hello!

Thank you for sharing your problem. Unfortunately, there isn’t enough information in your review for us to fully understand what happened. Please send us your account ID and contact our support team — they’re ready to help and resolve any issues as soon as possible.

Dear Coinplay Casino,

Thank you for getting in touch.

Please refer to the user's complaint here and get in touch with our complaint team regarding the issue.

Thank you.