CoinKings Casino - general discussion

If you want to discuss anything related to CoinKings Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, my complaint has not been renewed yet, although 4 months have passed. Stefan simply does not answer my mail

Hello. I am sorry for this delay. I will inform our complaint team about your situation right away and will get back to you.

Hopefully there will be some development.

So I have some news for you.

Unfortunately, as Stefan is on sick leave, we'll need to wait for him to come back. Hopefully on Monday.

In the meantime, could you tell us if you got any email regarding your case from our complaint team or even the regulator, by any chance?🤔

Very bad casino.

When you win big they will do everything for delays and not to pay.

They asking more and more documents which you can't provided (you can see complaint from another player, I have absolutely the same situation).

Also they don't have any responsible gaming options which can leave you possibility to withdraw you money. You can block your acc for any period, but it'll be also impossible to withdraw your money.

I saw your complaint here and found out that you actually have a problem passing the additional verification at this casino. Right?🤔

Hopefully we'll be able to find a solution to all this soon, so you will be able to get to your money.

Please stay patient and try to cooperate as much as possible. I will surely keep my fingers crossed for the fastest resolution.🤞

Thank you, I hope you can help because it's absolutely impossible to have a convo with their support, we are still on the same point.

Btw, can u pls kindly ask your colleagues to speed up complaint process, I didn't get any updates from you yet. Do you at least contact casino representative?

Unfortunately, I am not able to speed things up, as every and each complaint has its own timer set. It is due to an enormous number of complaints our team needs to handle and it is not always possible to get to the complaint every day.

Please understand that, and your complaint resolver will be replying to you as soon as possible.

I made a withdrawal of 12K USDT.

The support completely ignores me on email and on live chat.

THIS IS NOT NORMAL.

I RAISE A FRAUDE CLAIM.

I'M trying to reachout to them...

BEWARE while playing with them!

I ask the community to help me, I've sent a review (being reviewed by your teams at the moment), i filled a complaint as well that was not handled yet.This is serious money and I'm shocked by the behaviour of this operator that you qualify as "trustworthy".

Im ready to pass any verification if needed. I'm a fair and honest player! They informed me that i was a VIP member of their site now and that some vip manager will email me...didnt receive any email this is just a joke and they are lying to steal your money.

Hello, I don't think it's time to label the casino a scam just yet. 

If you won 12k, it’s possible you’ll have to go through some verification, but that’s not 100% certain. My question, though, is when did you request the withdrawal? At the end, you write that the casino stole your money—did they take it from your account, or is it still there? 

Hey @Jaro,

I invite you to take a look at my thread. I updated it.

After 3 days of pressure and constant monitoring and after sharing all the online content i posted they paid.

Please note that I'm a crypto specialist as well, conducted an extensive analysis of the addresses they use and i found out that they have A HUGE LIQUIDITY ISSUE. They voluntarly delay big payout (pattern) to see if the player will break, either cancel or top up again his account and potentially lose the money. They alternatively wait to collect the money from other players. But as the casino is not famous and have little turnovers to pay even a player with 2k profit they are shaking.

CASINO TO AVOID.

PS: check as well the mother company behind MIBS N.V- all the other associated casinos have the same issues.

ITS CRAP. As well if you are a good player, be very carefull there is 20K monthly withdrawal limit, so even if at some point u eventually win you need to take the limit into consideration, and of course these rules arent clearly explained when u register or deposit.

AVOID.