Coincasino.com - general discussion (page 3)

It was instantaneous without KYC

It had a withdrawal limit, if I remember correctly, around €7000 maximum per day

I earned 135 solanas

I withdrew 65 on the first day if I remember correctly, and the rest instantly the next day as well.

Not bad at all.

If you'd like to write a user review about your experience, please do so here at any time.

Hi,

​I’m reaching out regarding my complaint against Coincasino:

https://casinoguru-en.com/complaints/coincasino-com-player-was-able-to-create-multiple

​As established, the casino was found responsible for a major Responsible Gambling failure by allowing me to bypass self-exclusion. They explicitly offered a refund which I accepted, but the payment was never issued. Shortly after, they revoked the offer without any justification and stopped responding to the thread.

​I’ve tried contacting Kubo to reopen the case but haven't received a reply lately. Since contacting the Anjouan regulator is notoriously ineffective, I am in a difficult position and these funds are critical to me.

​Can CasinoGuru reassess the casino's rating based on this serious RG breach and their failure to honor a written settlement? I still have all the evidence of the offer and their subsequent silence.

​Thank you for lhe help.

Hi, regarding the safety index, it has been lowered. The casino did not respond to us or resolve the situation, and I'm afraid there's nothing we can do about it if you request a reopen when they didn't resolve it when we tried to mediate this case. 

hi, thanks for answering. I understand that but it feels bad watching them answering other more convenient claims... since you have direct contact with them can't you really retry for a last time? as I wrote on the other thread my life is completely on shit mode, going homeless in 2 days. it is frustrating watching those casinos laughing with other's disgrace

I know it's frustrating, but as I said, if the casino didn't respond to us once and doesn't want to resolve this issue with us, contacting them again probably won't help.

I understand, and probably won't help, but we could try for a last time? Just reopening the claim and tagging the casino? please

I discussed this with the team, and they told me that reopening doesn't make sense unless the casino comes along with it. As I said, if they have taken a position and don't want to discuss it further, we can't force them to change their minds. Because we disagree with this, they got a rating drop, and that's all we can do. 

I understand. thanks anyway

I made a withdrawal of €5000 today via Solana and still haven't received it... normally it was within 10-20 minutes. Has anyone else experienced this?

I've already been waiting for 5-6 hours.

Hi, the casino should know best whether there’s a problem or not. Have you tried asking them if they’re having any issues? You mentioned that you’ve been getting your money fairly quickly up until now, so are you verified and were the amounts similar?

Please let me know.