CitoBet Casino - general discussion

If you want to discuss anything related to CitoBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Scam. They blocked the account and asked for documents for verification. I sent everything and received a reply that the account was verified. However, I still can't log in. There is no contact with them. They don't reply to e-mails, chat is usually turned off. I had over a thousand euros in my account.

How long is this situation going on for, if I may ask? If this issue still continues, you are not able to log into your account, and there is no answer to your emails from the casino, I would suggest filing a complaint. Our team could try to help you out with this, and do everything possible to solve the problem. Just easily follow this link, to file a complaint, if you wish so. Please let us know any update regarding this.

Hi Azael,

I'm sorry to hear about the trouble you're facing with your CitoBet Casino account. It sounds frustrating to have your account blocked despite completing the verification process. To escalate your complaint, please send an email detailing your issue to support@citobet.com. Our support team is available 24 hours to assist you.

Best regards,

I have already written to you several times. You're not doing anything. You don't even reply to e-mails.

Hello Azael,

If you could kindly share your player ID with me, it would be helpful for further assistance.

Your player ID will allow our team to look into your issue more effectively and provide you with better guidance.

Thank you!

What is player ID? Is this my login? If it's something else, I won't be able to check it because I can't log in to my account.

My login is: Ramzes

my funds were stolen from my account. what happened ?? My ID 787322621

Dear Azael,

Thank you for bringing your concerns to our attention. After carefully reviewing your account activity, it appears that there have been multiple instances where certain bets placed may have inadvertently breached our terms and conditions.

We truly value you as a player and understand that navigating terms and conditions can sometimes be challenging. We apologize for any confusion or frustration this may have caused.

To provide further clarity, I will attach a copy of our terms and conditions for your reference. Please feel free to review them.

Kind regard,

Hello,

Thank you for reaching out to us regarding the issue you've encountered with your account. Upon reviewing your gameplay history, we've noticed multiple instances of a bet that falls under our terms and conditions.

We understand that this might be disappointing, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

What ?? I didn't do anything wrong. FULL SCAM. BA CAREFUL GUYS

This must be some kind of joke. I have been playing for over 20 years and so far I have been accused of cheating twice. As it later turned out, in both cases it was wrong and the money was returned.

Here you have the cryptocurrency address where the funds in your account should be sent

Ethereum

0xf91D95743B8D912798d324adA0115949c113c449

After two weeks, I received an email response. The account was closed and the money was stolen.

Hi Marcin

We have received a final response regarding your suspension.

The account will be closed permanently due to the following terms and conditions.

4.3. Fazer apostas contraditórias ou repetitivas.

17.4. Before an event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user. After the event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: - a mistake in the wording (palpable error) of the event, odds or starting time; - the user attempt to bypass Citobet's limits (potential payout) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user is getting an advantage of any public announcement or secret information he has access to that determines the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, e.g. as a Player, Referee, Manager or has direct or indirect relationship with events participants; - Website suffers a technical error offering wrong odds or events; - any other valid reason duly communicated to the user upon request.

Hello,

I would typically advise filing a complaint if you are certain that you have not violated the terms and believe that your problem is being caused by what we refer to as "unusual betting strategies."

But I think this is about sports betting activities again.

So, if I'm correct, please mind these sites we already mentioned to you:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Sadly, there is no chance we will help you. Are you aware of any other sports betting forum, perhaps?

CITOBET does not pay....completed the rollover correctly and they blocked my account, my account was verified for a long time, while it was only deposit all right, but at the time of withdrawal ... suprise! and close the chat in your face not to answer you ... please friends stay away from this platform and any other that is linked to it!

Did you try to send an email to support to ask for some clarification? Hopefully you could get some more information.

If you feel that our complaint team could be able to help, please let us know.

The same thing happened to me today as with frabello.

I sent an email to support and opened a complaint here on casino guru. I'm waiting for an answer as to when the problem will be solved, and I'm available for any additional information needed.

Thank you for your notice and for submitting the complaint. Let's see how the casino representative is going to handle our likely asked questions - once the complaint reaches this phase.

I imagine there is little to add, as you say you have also been ignored. Any ideas of what happened?

Unfortunately not. I've sent emails every day asking why it's being blocked, to no avail. To add to this, like my colleague, my account has also been verified for months. I hope you find a solution.

there is a Brazilian website called "reclame aqui" where customers post complaints about the company. Citobet has almost 200 complaints, almost all of them with the same complaint about the account being blocked when requesting a withdrawal, and almost all of them unresolved. A disgrace.