Chipstars Casino - general discussion (page 48)

Hi Brina,

Your case has been reviewed and finalized. The payout has been completed, and the permanent account closure was applied as a justified and necessary Responsible Gaming measure.

Thanks to Radka for moderating the discussion - from our side, this matter is considered closed.

Best regards,

Chipstars Team

These days, when there are more and more online casinos that do not pay out players, chipstar casino must be praised for still paying out all players. Admittedly, with a slight delay…

good choose

i would advise for everyone to find another casino they have problems paying people including me.

Could you describe your issue, please?

How come there is no complaint submitted from your side yet? 🤔

Hi everyone,

Like always, we’re always working to improve and take all experiences seriously. If you ever encounter an issue, we encourage you to reach out to our support team or submit a formal complaint so we can look into it and assist properly.

Best regards,

Chipstars Team

Only issues in your casino is very slow withdrawals process , and ridiculously low RTP.

Hi. Just to clarify a couple of points. The RTP of the games is not set by us but by the providers themselves, and the majority of slots on Chipstars have an RTP of 96%+, which is above the industry average. As for withdrawals, processing time depends on the chosen method and several other factors, but the vast majority are completed instantly or within a very short timeframe.

Best regards,

Chipstars Team

No there not! They are always weeks or months is awful

Here's how only the players deny you...

Delayed in paying players

Please reach out directly to our support team, we’re available 24/7 and proud to offer one of the most dedicated and responsive services in the industry. Every payment is handled individually, with its own verification steps and procedure, and we always aim to process everything as quickly and efficiently as possible. We're fully aware of each case and are here to assist transparently and thoroughly.

Best regards,

Chipstars Team

I wouldn’t bother people! Look at the files against them and someone has been waiting 4 months for a withdrawal.

Hey everyone, I posted in this thread a few months ago with regards to a pending withdrawal. I still have not received my withdrawal and they have closed my account and prevented me from logging in.

I do have all the screenshots of balances and transaction history. They continually asked me for unreasonable KYC protocol and even contradicted their owns terms and services. It became evidently clear they were trying the best to prevent me from withdrawing.

I see chipstars customer representative has been communicating so it would be much appreciated if they could help me with my situation and have my withdrawal finally resolved.

I was expected to receive my withdrawal on the 31st of January 2025 but still haven't received it.

Raise a formal complaint on here and they Casino Guru will help you! Sorry you’re going through that we have all been through it with that company!

Unfortunately they have tried to help me but couldn't because I was betting on the sportsbetting side of the site 😔. I still don't really understand why they are treated separately....

I can explain that to you, if I may: We don't have any sports department here, and that is why we don't deal with such complaints, because we wouldn't be able to help, you know.

Even all the reviews of online casinos on our site don't include the sports betting side of a casino.

Hi everyone,

Just a brief clarification - several of the cases mentioned have already been reviewed in detail, including communication with Casino Guru. All situations are being handled individually, carefully, and are currently fully under control.

Regarding the sportsbook-related complaint, please note that the sportsbook operates through a separate provider, and its procedures differ from standard casino cases. In the case previously mentioned, the player was contacted directly and the matter has been fully resolved. We do not address such cases publicly.

Our support team is available 24/7 for any additional assistance.

Best regards,

Chipstars Team

Thank you, Chipstars Casino, for your input. We appreciate it.

But why are you still delaying payouts? Your don’t stick or your 24-48 hours ever. Why is it taking weeks or months or never?