Chipstars Casino - general discussion (page 38)

You think our money still safe?

Hi there,

Sorry to hear you're having trouble, you're definitely not alone, and we understand how stressful payout delays can be.

The best thing you can do right now is submit a free complaint through our website. It’s the most effective way for our team to look into the situation properly and speak with the casino if needed.

To give you some context: we’ve dealt with this casino before, and all the complaints we’ve handled so far have been resolved. So they do pay, but in some cases, especially involving UK players, there might be something else going on.

It’s become quite a common issue lately: some casinos offering services to UK players without a UKGC license struggle with stable payment processing. If they lose access to certain providers, they sometimes can’t pay players from the UK at all – unless crypto is an option. That could explain what’s happening here. Just my observation.

In any case, filing the complaint is your best bet. It allows us to dig deeper and gives you the best chance of getting this sorted.

https://casinoguru-en.com/complaints/create

If that's the case Radka then why would they leave people waiting 2 weeks and say nothing look at this screenshot. They tell me they are paying me friday. Then ignore me giving no information at all yesterday or today.

What part of that is ok?

Really

It's shocking they owe me a lot of money but not a pinch of what I have deposited and they ignore me. That's Dangerous behaviour and should be stopped and you shouldn't have them as 8.3 .

I will ot be excepting crypto as an option either. They msje me sick Chipstars that they xan treat people like that

I'm really upset by this at the moment I have lots going on with sickness in my family and this to deal with.

Being ignored

Lied to

I'm just sick of iy

I have been through every complaint issued here and its clear they do this all the time and have been for a while.

Casino guru therefore is aware.

There's loads of complaints that should affect their score not weather they, after ignoring people and putting them through hell suddenly decide as they have issued a complaint and its bad for business to aventually pay!

How is that player friendly it's not it's dangerous and should be stopped and certainly not encouraged or helped in any other way.

Good casinos don't behave like this, no casino I have EVER played at and I have literally played at hundreds has ever behaved like this. 8.3

"but in some cases, especially involving UK players, there might be something else going on."

YES! It is called delay tactics to make you play your balance down whilst they process a much smaller amount (acting outside of their own terms and conditions) and make you wait weeks for it!

"all the complaints we’ve handled so far have been resolved"

Yes, but at what cost? Delaying people on purpose for weeks and weeks, (acting outside of their own terms and conditions) to prevent them from paying out is mentally exhausting and makes people feel angry and upset. Yet you continue to promote them with such a high score.

Why are you not listening to people CasinoGuru?

I have been playing here for 5 months and I've never, not even once experienced a pay-out delay, my Interac withdrawals are always processed within the day.

Maybe all you UK players should move to Canada for a better experience.

I’m still being told the same old rubbish today! I’ve put in my complaint here at casino Guru so I will now patiently wait and not spend any of my withdrawal and the money I have in my chipstars account.

What they told you today?

Thanks for the reply, Brina19. I can tell this experience has really taken a toll on you and I respect that.

Just wanted to say I hear you, and I don’t want to drag this out any further.

If anything changes on your end, feel free to drop a quick update here. I’m sure others would be curious to hear how it goes.

Brina, I really do see how upset you are, it comes through loud and clear. And I genuinely wish this wasn’t happening to you. What I mentioned was just my personal idea. Nothing else,...

But at this point, I’ve said everything I can say here. I’m not ignoring you; I’m just not in a position to change anything through the forum.

If the situation with your withdrawal moves forward or gets resolved, I hope you’ll let us know. And in the meantime, I honestly hope things get better for you, not just with this, but overall. Take care.

I understand you see things this way, and I don’t doubt your frustration, especially if you’ve gone through something similar.

That said, I stand by what I wrote. I wasn’t making excuses, just pointing out that in some cases, the background might be more complex.

I won’t be debating this further

I’ve had no update today

Me too

Still nothing 😩

I sent an email this morning but nothing. If anyone has had a response please let us all know what they said!

i tried again just now and now they are just sending the same message over and over again saying no update!!

this is so frustrating.

can I ask are all people here UK based?

Seems to be UK players only having trouble I think

Hey Drewone, Most of us having issues are from the UK so it would seem - however, I don't think the point is that it is just UK players. They clearly have no remit or licence to operate in the UK so they are using whatever tactics they can to delay withdrawals for countries where they do not have to answer to anyone to operate.

If they can pay someone in Canada or the States the same day, they can do that in the UK - bitcoin is worldwide, and I have many European casinos who pay the same day. It is classic withdrawal delay tactics, as they also reduce the amount you can withdraw and leave it in your balance, so the temptation to play it down is always there.

The promises are the worst thing - they give you a date, usually Friday by 5 pm - when they finish for the weekend (!!!) and then that passes that deadline also.

Today they also marked by TrustPilot review as defamatory to take it off line - but it did not work as TrustPilot disagreed with them and they have kept it up!

I just want all players to be aware of this casino and their tactics! Especially UK Players.

I agree with everything you’ve said above. My last withdrawal 2500 euro took about eight days to be paid, I’m hoping at some point they will pay what I’m owed. I will wait months if it drags on, I’m at the point where waiting is my game to play.