Cazimbo Casino - general discussion

If you want to discuss anything related to Cazimbo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

When I register it won't let me... I get that the connection is not private, help

Hello.

I fear this is more of a settings or technical issue. Could you perhaps send a print screen?

I'd like to help, but honestly, for now, I don't know where to start...

I placed a bet of €100 on the crane. When I went to go in to cash out at 80 their page wouldn't open at all like it was closed so I lost my money because the match was tied at the end

Oh, are you able to access your account now? Because if you do, I would certainly contact its support or chat.

Frankly, I'd say there is little else to do for now. 🤔

I am trying to convince them now that the company has opened

Hello, on Sunday 12/17/2023 I made a withdrawal request for 178 euros. I have contacted them every week and only received a response the first time and they told me that the request is in the process of being processed by the financial department and that it usually takes 3 business days. What I can do?

Thank you

Hi! Is it withdrawal to card of bank transfer? May be they tell you something about holidays delays?

If nothing is still happening and the withdrawal from 17.12. still has not arrived, I would recommend to lodge a complaint. We give casinos 14 days to resolve such situations. Of course, it is possible that there were some delays due to the holidays, but since the casino has not given you any reason, I would suggest filing a complaint.

Anyway, have you had any successful withdrawals or is this your first problem with this casino ? 

It is my first withdrawal at this casino and after reading several complaints and seeing that I was not the only one that was happening, I decided to open a topic. I will keep you informed

Yes, I've seen that other players have had similar problems, but so far the casino has tried to resolve the complaints, so I think it could all turn out well.

Be sure to keep me updated as the whole situation develops. Anyway, do you have a verified account with the casino yet ?

Hi everyone, I have an important win and Cazimbo isn't paying me, he's asking me for a bank statement even though I pay with a prepaid postepay card. Now after two weeks I turned to the Altrocpnsumo association, how did you solve it?

Hi, about your problem, what did the casino tell you when you said you deposited with a prepaid card ? Do they still need a bank statement from you ? Was it your first deposit to this casino ? It is necessary to complete the account verification successfully before you can withdraw money, which I don't know if this is your case. 

However, if the casino keeps repeating the same thing over and over again and nothing has moved the whole time, I would recommend lodging a complaint here on this link. 

Our team will try to help you and we'll see where we can get to.

Are you going to go ahead or are you going to wait for the association and their response ? 

@radka I made complaints to them but they demand my bank statement it's illegal now I'm taking legal action

How about considering the free-of-charge complaint feature for a second?

I mean, it is completely free and might save you from dealing with lawyers.

In my opinion, the bank statement is quite a standard document used for successful verification. Sometimes it's far better to cooperate than try to bring in the court hearing... As a result, it may prolong the process unnecessarily.

You know, one thing is to be bold about your opinion, but in the end, you want your money as soon as possible, am I right?

Hi guys, I also made a nice win on this site on 2/01, the support doesn't even respond anymore, should I resign myself or can something be done?

Hi there,

And what seems to be the issue?

You won, and then what?

Have you submitted a withdrawal request? Are you, at least, fully verified?

Or, what was the last thing you were discussing with the casino?

We could definitely use more insights here. 🙏

Good afternoon everyone, I would like to know if someone could help me with this casino.

Problem is the following. This great casino, for some reason unknown to me, does not make the money withdrawal that I have requested so many times. I've been asking for my money back for months but no one has given it back to me. To begin with, every time I make a money withdrawal I wait at least 5 days for the money transfer to become effective, but after that time the only thing that happens is that for some reason I receive an email saying that The retreat has been cancelled. This is the situation that I have been going through since December 2023. If anyone knows what to do, please tell me

all the best

Hello. I have moved your post here, to the official thread of the casino, so also other can read it better. Have you actually tried to ask the support of the casino what is the exact reason for canceling your withdrawals? Has your account been fully verified at this casino? If you feel you need help of our complaints team, I would suggest you to file a complaint, and you can do so easily, just by following this link 👈. If you need any further assistance, please let us know.