Cazeus Casino - general discussion (page 4)

You're on the right track, I believe we'll contact the casino soon if you don't have the money.

Did the casino tell you why you're waiting so long? Are you verified at the casino? Did you play there with a bonus or not?

Good morning Jaroslav,

Did the casino explain to you why you were waiting so long?

It has a high volume of requests and withdrawals, another excuse for the verification process.

Are you verified at the casino?

Verification is not required.

Did you play with a bonus or not?

I didn't play with any bonuses

It has been under review since the 20th

Thank you for your collaboration

I understand, so we'll have to wait for our team to contact the casino. I get that the casino might have delays and a lot of withdrawals, but I don't think it should take this long for them to pay out. We'll see what they say to our team when they reach out.

Good morning, I don't know if you've already done anything, but today I received two withdrawals. I only have one withdrawal pending, but it doesn't meet the waiting period stated in the casino.

Greetings and thanks for the support

I'm glad you already have most of it. Try to wait for the last one. If the casino has a delay, then unfortunately there's nothing you can do. 

However, if you've already received two withdrawals, I believe the next one will arrive soon.

I complained on this forum which is very good and I always recommend it.

I have been waiting for my withdrawal made on June 19, it's been almost 2 months and still nothing.

Cazeus, pay attention, watch out there.

Thank you for your nice words.

I can see your complaint regarding the withdrawal here, and I hope that soon we will be able to get in touch with the casino, because that has already been a really long wait.

Have they explained it to you anyhow?

Have you used the same payment method for this withdrawal as for the other one before?

Good morning, I'll have to wait longer. I canceled the withdrawal and changed the withdrawal method to bank transfer. I'll let you know when I have everything.

greetings

Was there a reason why you canceled your withdrawal? 

Now the time is counting down again, so I'm curious to see how long it will take. 

Let me know either way.

I'm keeping my fingers crossed.🤞

Good morning, the last deposit was made today.

We can now close the topic.

Thanks for the help.

I was surprised, punctual.

Thank you

I'm glad you got in touch and let me know.

Congratulations, that was pretty quick, I didn't expect it to be so fast, to be honest.🙂

Do you think you'll stay with the casino?😀

Reading the comments and experiences, I have a feeling that it will be very difficult and take a long time to withdraw my winnings… I hope I’m wrong.

I’ve already been waiting since 25.07. 😕

Considering your delayed payout, it looks even less promising.

Could you please let me know what might be causing the delay in your case? Did you perhaps find similarities with what the others have said?

I believe it would be beneficial to have some support available, so why not take advantage of your free complaint feature? My colleagues constantly try to help players in similar situations. all you need to do is submit the complaint officially: https://casino.guru/complaints/create 👈

I'll help you with details, if you like. Just let me know.

Good evening, the truth is that it's a casino that has a lot of games. I hope they improve the withdrawals, but in the end I received all the winnings.

Greetings

Sure, that is the most important.

Hope you will have better experience after this situation. 🙂

Have a great day and if you have something new, feel free to let me know.

I requested a withdrawal from this casino on the 23rd of October. It is now the 26th of November and I have yet to receive a payout. On multiple occasions I have contacted support, they all reply a copy-pasted response about 'your withdrawal will be expedited'. A week goes by, and still NO withdrawal.

Ridiculous

Hello,

With a lack of supportive communication, no wonder you are dissatisfied. Let me put it this way: if this casino fails to pay you out within 2 weeks, my colleagues will step in through the complaint.

Am I assuming correctly that there has been no real effort on the casino's side to explain the delay to you?

Funnily enough, they finally processed my withdrawal after more than 1 month of waiting. This was such an unnecessarily long process.

How was everyone doing? Really had a good time playing here!!! 🙂