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Funnily enough, they finally processed my withdrawal after more than 1 month of waiting. This was such an unnecessarily long process.
Automatic translation:
2 weeks ago
Hey, that's wonderful. It's not the waiting that's exciting, but the payout itself, of course. If you haven't done so already, could you please update the complaint?
I wonder whether the casino responded because of your complaint; I bet they received a notification.
One way or another, let's hope this casino will work on their withdrawals soon. A month is an extremely long time.