CasX Casino - general discussion

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They don't give back the deposit, they accused me of having multiple accounts without evidence, and now they don't even respond in Telegram, they just ignore messages.

Hi, and you deny that you would commit such a thing, yes? Could it be that you had another account here? Or don't you know why you might be accused of such a thing?

If you don't think anything like that happened on your part, then you can file a complaint with us.

But let's at least try to find out what might have happened.  

they write that this is a casino without kyc, why is there a multi-account at all? I don't understand your accusations, everyone can only blame the player, they will never in their life be able to blame me for something I did not do, they have no evidence, they write that their system immediately identified me, but why did they tell me this only when withdrawing funds? I would not play further in their casino, this is absurd, the casino is a scammer, they now just decided not to answer me in telegram

Hello. You make a valid point about the casino not relying on KYC. As far as we know, the casino is not licensed, so they have the discretion to decide whether to proceed with the KYC or not.

I would say it strongly depends on the specific terms and conditions, which say:

"The Company reserves the right to request KYC documents in order to verify a User's identity and residency. Services and payment transactions may be restricted until identity verification is completed.

15.2. Communication and Account Verification"

Still, the casino support should transparently explain its stance and I empathize with you if they do not show the effort.

Hello,

While Casx.io does not enforce mandatory KYC, as stated in Section 15.1 of our Terms and Conditions, we reserve the right to request identity verification and suspend transactions in specific cases (e.g., suspicion of multiple accounts).

Furthermore, according to Sections 5.1 and 5.2, each user is allowed to have only one account. Our system automatically flags potential violations. That said, we are open to reviewing your case in detail.

Please send us your username and transaction details via info@casx.io

Best regards,

Casx.io Support Team

Good day, I see that you don't have a casino representative account with us yet. 

It would be great if you did, because players would get to know that you belong to this casino, you could answer complaints or user reviews in addition to the forum.

We also have some rules and in this thread you will find everything you need to change your account with us and our team will help you with whatever you need. 

If something is not clear, feel free to ask.🙂

Hello Jaro,

I don't know if there is something missing. Everthing looks fine

Nothing is missing; looks fine from my side too. Thank you for sending the email lately. 🙂

you first communicated with me on telegram, although I did not receive answers every day. and then when I asked you to return my deposit you simply deleted the messages, you are a thief

0x6F4C68E358A6f9D86e4B5F54E15B12fEc7C84aCb look for my account and my deposit, this was my account login