So did they give you the contact to the other department that is handling the payments?
They should give you more information. Try that, perhaps.
Also, our complaint team could try to help, but unfortunately we are unable to intervene before the 14-day time period passes.
We would like to help, of course. The only thing is that we are able to intervene only when the 14-day time period passes, you know.
How did you manage it? I've been waiting for 5 days and still haven't received a response… I'm talking about an amount of 2k…
I want to know how I can speed up the withdrawal because I've been waiting for more than 5 days and they don't respond, and if they do say something they just give me the runaround to avoid paying me quickly.
Good afternoon
I want to know why it's taking so long with the brother of my funds? 
Hello, I guess only the casino finance department has a clear answer. The response is a standard "rest assured" note, I reckon, so no specific details have been provided, it appears.
Usually the chat support tells you the same because some other department finalizes the process. Or did you perhaps receive more details in the chat?
Good afternoon.
Why was my withdrawal canceled for no reason? Look at the screenshot
Can you help and contact with them found the reason?

Hello, sadly, I do not know. The casino is supposed to explain that to you. Could you kindly check your mailbox for any follow-up, please?
If you can't find anything useful, I'd recommend contacting support via email. Such withdrawals may be canceled to try out a different payment method or due to technical difficulties with the payment provider; however, you should be notified in either case.
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