Casino Wikiluck Informacion

Well, I would like to know what you think of this casino since they are giving me problems to withdraw 700 euros, because I don't see any reviews here

Hi, I was looking at the casino and I see its safety index is 5 which is not great actually. It has a couple of warnings, which would not add to its credibility in my opinion either, and I have only seen one review written by a player a month ago. 

Anyway, as for your withdrawal, what kind of trouble does the casino create that it doesn't want to pay you ? How long have you been waiting ? Do you have a verified account here ? 

Let me know where you stand in your case.

Wikiluck doesn't pay me, I've been waiting for 48 hours and they drag their feet in the chat

Hello

I have a pending withdrawal of 900 euros and those from the chat are waiting. I've been waiting for 48 hours and nothing. I uploaded my documents and I don't know if they are verified either. Can you help me?

Hello. Do you have any information about your documents to be accepted by the casino yet? You need to wait until your account is fully verified in order to receive the withdrawal. This can take some time, especially when it comes to the first withdrawal. We usually give casinos 14 full days to proceed with the payment before we intervene.

Please keep us informed about any updates regarding this.

Well, I see it differently if a casino advertises fast payouts and gets all the data. The payout should be significantly faster.

It is a KYC verification that runs automatically and after uploading the bank details everything should be ready!!

Hello,

First of all, WikiLuck promotes with a quick payout, which is not the case. I deposited 5000 euros and just want to withdraw 5000. I did all the KYC and even sent it again by email. There is no response to emails at all. Both departments, support email and KYC email, did not respond during the 3 days.

The live chat says the finance department is working on the payout. So if you start working on it, how can it take so long? Logically, it doesn't make any sense. I really had hoped for more and after my payout works, whenever it happens, I probably won't play there anymore, unless there's another surprise and someone answers my emails!! And sends the money in a reasonable amount of time. As I said, the screenshot and the reality seem to be different.

You might be right; we just give casinos 14 full days before our complaint team intervenes in each case.

The payouts should be fast in case everything runs smoothly, that is right.🙂

I believe that if they really advertise fast payouts, they should keep their promise. If the KYC is done and everything is okay, you should be getting your money as soon as possible. Don't forget also that there are some different processing times for each payment method, so we cannot say exactly what the time should be to process the payment in general.

Which one did you use, by the way?

Please try to stay patient and let us know about any news.

Hello, I've already made three withdrawals of €50, €80, and €240. The longest one took five days. Right now, I have a larger withdrawal pending for four days, but they're not answering the phone either. (I should mention that I receive cashback on deposits every Monday and they also sent me Amazon gift cards.)

That said, they don't answer my emails, and when I chat with them every day, they always tell me that they're working on it in another department and that they can't contact them.

I've sent emails to the four addresses I have for them and nothing. And also to my VIP agent who gave me the Amazon cards, but she hasn't replied either.

I'll wait until tomorrow, which will be 5 days already, and I'll tell you how things are going, but it doesn't smell good to me.

Hello!

I reckon there are casinos out there with much smoother withdrawal processes, and this is not a very convenient situation for you as a loyal player.

In similar situations, I would expect VIP managers to be in constant communication with players; however, it seems I was mistaken. Thank you for keeping us up-to-date with your progress, and I hope it won't take longer than necessary.

It's been 5 days now and they keep telling me it's under review and I'll have an answer soon, but they haven't processed my withdrawal.

I hope you can help me.

This is what my VIP agent told me yesterday

I have informed the finance team to expedite your payment process.

I'll keep you updated as soon as I have an update.

Kind regards,

Paula

WikiLuck.com

But not today, today I'm still the same.

Well, I have to disappoint you a bit. First of all, we provide casinos with some time to resolve their own "troubles" directly. Only after 14 days does my colleague address a complaint.

I'm sorry; for now you have to be patient.

Hello good

Well, the payment finally arrived today! I still can't believe it, but it's been deposited after 5 days. Thank you so much for your attention and for the work you do.

That is great you received your winnings. We always try to help as much as possible.

What about now, though? Will you still continue playing there after this experience? What do you think?

And if you feel like writing your user review about the situation at this casino, feel free to do so here at any time.

Good afternoon

I have problems with withdrawing funds to the Wikiluck casino 963 euro.

What should I do in this case?

From the message you got, it looks like you haven't finished the wagering.

Did you play with some bonus, perhaps?

Try to get in touch with the support if you are unsure about that. They should explain everything to you.

Let us know how you go, please.

All the bonuses were lost and some were cancelled, and then I made a withdrawal.

So, have you tried to contact the support regarding the withdrawal issue?

What did they say about it, actually?