3 years ago
If you want to discuss anything related to Casino Planet, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
Have you ever received any response from the authority on this subject?
I checked that we closed that one as unjustified, but among other things, you were also able to play restricted games and your winnings were capped, Andrej suggested the official complaint back then, so I'm eager to know how it went.
First of all, I would like to say that I really only have something against a casino if I really have the feeling that I'm being ripped off.
I've really been playing for so long and so incredibly much that I've gained dozens of experiences over the last 2 decades and I'm not a person who constantly complains.
Of course, I rarely had a problem here and there, but I was always able to resolve it with patience.
But Casino Planet and I really don't like to say that and often but these are scammers in my eyes.
When you consider how many players here have been accused of betting higher than allowed and that compares to other casinos, that's pretty striking.
I haven't been playing since yesterday, and I don't file a complaint if I'm wrong.
I once had a case where I deposited €200 and played with a bonus and brought it up to €12,000 and upon withdrawal I was told that my winnings were removed because I bet higher than allowed. I had really made the stupid mistake that evening and placed 1 bet with 50 € - unfortunately it was unintentional but I was aware of it and the matter was settled for me! It was very annoying but it was my own fault!
With this 12.000€ I didn't take any further action so why should I do that with 1000€? I did this because I was cheated and I'm still 100% sure of that today!!!
I always read the T&Cs before I play ALWAYS!
I also always pay very close attention to how much I use when I play with a bonus!
But at casino Planet, I'm supposed to have made €15 bets shortly before the end of the wager, which is not true! 🙂 why should I? 🙂 and as I said IF I had done this I would have closed the matter and not filed a complaint.
To be honest, I find it very cheeky to accept PDF files as proof because anyone can forge them.
I can see if I still have the history! If you look closely you can see that something can't be right, but nobody was interested.
I'm sorry that I'm writing you so full here, but Casino Planet I'm really not good at addressing that.
For me, they all belong together.
Please pay attention, there are more and more players being accused of having bet more than allowed!
I've never been so mad at a casino!! Not even when I had €11,800 removed from €12,000 for going against the bonus rules.. not even then was I as mad as I was at casino Planet.
Sorry if this is inappropriate but I can't stand this casino.
The way they're kidding their customers is beneath all dignity.
Hello,
I think I can say that have no objection to believing you, but that would mean that somehow the casino was able to forge your gaming history and that's striking.
How could any player possibly prove such a statement, I'm asking myself?
Were you able to get in touch with the authority, though? 🤔
Personally and this is just my opinion they did.
I don't think it's that difficult to forge these documents either, since they're just files that can be edited.
I'm really not one who wants to present lies as truth.
Also, I'm not one to immediately file a complaint, but here I have a very strong feeling of having been cheated.
But yes, that's not so bad now, but it still annoys you.
No, I did not do this because I assumed that they would also send the authorities forged documents.
But it's all just my opinion. 🙂 and not meant badly.
I wouldn't play at any Genesis Global casino again, that's for sure. 🙂
Glad to see they are ALL closed!!!!!!!!!!!!
I've rarely been so happy about the closure of a casino.
These are brazen thieves who don't even shy away from forging documents and gameplays!!!!!!
I am 100% convinced that this casino illegally stole my winnings from me at the time with forged documents.
I'm really glad they were taken off the market and I hope they never open a casino again!
Anyone know the reason for all the closures?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.