Casino Intense - general discussion (page 2)

Warning the servizio@casinointense.com Support Email does not work!

Casino Intense also operates Playzax Casino under affiliation using the former's sub-license (problem is STERINVEST SE doesn't pay out winnings!)

Well, you have never submitted the complaint against Casino Intense, have you?

I think this may mislead players a bit. The complaint against the PLAYZAX CAN BE FOUND HERE.

No Radka, I can file a complaint against them as they directly manage Playzax Casino in affiliation through the Intensive program (https://intenseaffiliates.com), furthermore until 2022 Sterinvest SE provided for all payments of the two casinos and the VIP manager Silvio replies to the Chat Support of both casinos (see attachment). The only email that works at the moment with a ticket is servizio@playzax.com (but they don't answer me anymore). I am writing directly to Finance Minister Javier Silvania in the hope that he will help me with this matter.

Submit the complaint if you said you could. Good luck with the Finance Minister! I mean it. 🤞

Intense Casino has been removed from Askglambers. It might be good to do the same so that the unfortunate players don't go there anymore since they don't pay and never respond to complaints.

It would not be good. We aim to warn players not to leave them without the review. How could anyone know the casino is bad if we remove the review too? 🤔

See for yourself:

https://casino.guru/casino-intense-review

Good evening.

In fact they left the bad notes of this casino by adding a small note: that it had been deleted from their site

Well, the casino was reviewed as a bad one - plus the review contains warnings. I think I do not fully understand your recent concern.

Anyway, have you noticed?

Yes, and that's already a good thing. My comment on this was just a suggestion. When I see all the non-response from them to complaints from players everywhere, they shouldn't even be practicing anymore and be shut down.

Ohh! I understand now! 🙂

You know closing a casino is not actually an easy process. It would certainly help if all players scammed by ANY casino turned to the licensing authority (Curacao in this particular case) as well. We posses no right or power to shot down any casino, the licensing authority on the other hand can put such sites under presure - I mean officially.

The problem is that whoever issues these licenses should be impartial , a condition that is rarely respected (see Gaming Curacao).

I think we all know it's a business...

Business in online gaming should be done in compliance with transparency and the fundamental principles of fair play or respect for civil rules in the name of that intellectual honesty rarely found in this sector.

I agree with you 100% - just tell this to Curacao. They sell the licenses for profit. It's business to them.

Hi, I don't know if I can help you, but for several days I've been asking Intense Casino to close my account. I've sent several emails, but nothing, everything is silent and my account is still there open. Thank you

Hi, I moved your post under the specific casino you are talking about. 

Regarding the closure of your account, how many days is several days ? It's embarrassing to say the least to have to deal with something like this and no one responding to you. In that case, I would recommend filing a complaint here on this link, because I think such a request should be taken seriously. Here is the link: https://casino.guru/complaints/all

Will you try and file it ? 

Good morning I don't know how to close my account with casino intense anymore

Hello,

I checked the casino's terms and found this:

"6.5 If your Account has a positive balance, you have the right to close it by asking our customer service team to assist you with the necessary formalities to withdraw the balance through a payment method established by us, according to the rules subject to weekly withdrawal, or any other decision that may be taken by management."

I would strongly recommend asking the support. The terms sounds rather odd to say that.

Let us know how it went out, please.

Casino intense I've been playing there for a long time and I'm very happy with it, lots of slots, fast deposits and withdrawals, the guys in the chat, Mario, Christian, Silvio are always ready to answer any questions and give free bonuses.

This is really nice to hear that you are happy there., even though the safety inex is pretty low. 🤔

Would you like to tell us more about your experience there, though? For example, regarding withdrawals, how long did it take? Or what issue did the live chat help you with?

If you'd like, you can chuck in your user review as well, of course. 😉