Casino Infinity - general discussion (page 5)

Greetings, I'm sorry you're waiting and don't know what to do next. Anyway, my question is, did the casino tell you why they rejected your withdrawals? Did you have to verify yourself and send documents or not? 

As for Pix and your question, from what I've seen, it shouldn't be the same. Is there a problem and you can't provide what they are asking for?

I would like to add that we give casinos 14 days to send you your money, and if you continue to have problems, you can open a complaint with us and we will try to help you.

What do you think?

Hello!

Are you a site administrator?

I have emails, screenshots of chat conversations, could I send them to you by email? Or should I expose the whole situation here?

I need your help.

Thank you for your attention!

Genaina

Yes, I am the administrator of this site. I think you can write or send something here, but keep in mind that I am not the one who will handle your complaint. I am the administrator of this forum, but it may be useful for other players. 

Also, be sure to keep any evidence in case a complaint is filed, as the person handling it will need these things from you.

In any case, try to stick to what I wrote to you in my previous message, and I believe the situation will be resolved. 🙂