Casino Infinity - general discussion (page 5)

Greetings, I'm sorry you're waiting and don't know what to do next. Anyway, my question is, did the casino tell you why they rejected your withdrawals? Did you have to verify yourself and send documents or not? 

As for Pix and your question, from what I've seen, it shouldn't be the same. Is there a problem and you can't provide what they are asking for?

I would like to add that we give casinos 14 days to send you your money, and if you continue to have problems, you can open a complaint with us and we will try to help you.

What do you think?

Hello!

Are you a site administrator?

I have emails, screenshots of chat conversations, could I send them to you by email? Or should I expose the whole situation here?

I need your help.

Thank you for your attention!

Genaina

Yes, I am the administrator of this site. I think you can write or send something here, but keep in mind that I am not the one who will handle your complaint. I am the administrator of this forum, but it may be useful for other players. 

Also, be sure to keep any evidence in case a complaint is filed, as the person handling it will need these things from you.

In any case, try to stick to what I wrote to you in my previous message, and I believe the situation will be resolved. 🙂

Hello everyone, I've been playing there for over a year and have never had any problems before. This time I withdrew €1500 and have been waiting for 7 days for it to be processed, when it usually takes a maximum of 3 days. I'm very disappointed and wanted to warn others; something is definitely wrong with this casino!

I think it would be best to ask the casino if this is a normal delay or what's going on. Since you say you’ve been playing here for a year, if this is the first time this has happened, I wouldn’t jump to conclusions right away. The fact that it’s taken up to three days so far is great, and the fact that something might be going on is also common in casinos.

So is there a reason why this is happening?

No reason is given, I ask daily and every time I'm told: it will be processed soon, the game has been like this for 10 days!

Do you have any idea what I should do now? I've been waiting for 10 days and every day they tell me the money is coming soon, but nothing happens.

We give casinos 14 days to pay the player. I have no idea what might happen, but as I said, I wouldn't be worried since everything has always been fine so far.

You have an open complaint with us, so our team will be available to you if nothing happens and you don’t receive the money.

So I’d say you just need to hang in there and wait. There’s probably no way to speed things up.

The casino paid out today. Nevertheless, I won't be playing there again.

That's great. I'm happy you have your money. 🙂

The thing you won't be playing here anymore is understandable.

Have a great day and no more hassles like this.