Casino Cruise - general discussion

If you want to discuss anything related to Casino Cruise, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Signed up via casino.guru as i do many casinos. Deposited. Got welcome offer. No deposit bonus not there today. Live chat says casino.guru is not an registered affiliate and refused to give me bonus … anything to say for urselves?? Im dissapointed. I frequent this forum often. Almst daily. 

Hello,

there must have been some kind of error, there are exclusive no deposit bonuses available for new accounts/players if you meet all the conditions.

I will get this bonus checked and get back to you.

Hi there are others who have experienced things with casino Cruise for example loss of winnings.Have been accused of violating the casino terms something I do not understand

Hello,

you can always check complaints to get a better picture of each casino and about issues, we tried to solve:

https://casino.guru/complaints

What happened to you I wonder? What rules you were supposed to break, please? Feel free to paste any screenshot you have (in English preferably, or rewrite the text here so it can be auto-translated) so we can try to figure out what you do not understand.

Hello,

so according to the first screenshot, you've broken the max bet rule by placing a higher bet than allowed.

I'm not sure how many times you placed this higher bet, however.

We always ask the casino to assess each max bet rule breach individually because it can just accidentally happen. In such a situation, reach out to the live chat and let them know what has happened if the operator says it's alright you can play on, make a screenshot of this conversation.

Hi. I do not understand that I have placed a higher bet than allowed. It was after I made a withdrawal that my winnings were withdrawn. I have always made sure not to have a high bet because then the loss can be large. What do they mean that I have had higher stakes than allowed. If it has happened that the bet has been higher than the max bet, it has happened by accident. Have contacted live chat several times come come no way

Hello,

this is what I learned from the screenshot. The easiest way to be sure is simply to ask for your gaming history.

Please pay attention to your complaint, Kristina is waiting for your reply:

https://casino.guru/casino-cruise-player-s-winnings-have-been-confiscated

She asked you about breaching the max bet rule too.

Dear Sissel Anita Mathisen,

Thank you for your application for access to personal information.

We can confirm that will respond to your request within the 30-day period adopted by Genesis Global Limited under the General Data Protection Regulation 2016/679. The law allows us to take reasonable steps to establish and confirm your identity before providing any such personal information. However, the 30 days rule may be suspended whilst your identity is checked.

We would be grateful if you would answer the following security questions:

• Date of Birth

• Registered Address

In accordance with the General Data Protection Regulation 2016/679 we wish to inform you that your details may be used for management and audit purposes.

Kind regards,

Hello, sissma,

There is no point pasting such info here, I'm afraid.

Please pay attention to your complaint, you are in delay with your answer so you risk that the complaint will be closed. Kindly visit your complaint here:

https://casino.guru/casino-cruise-player-s-winnings-have-been-confiscated