Casino Alpha - general discussion

If you want to discuss anything related to Casino Alpha, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello ... does anyone know how you can contact this casino? They do not respond to emails, chat is inactive ... No contact with them ???

Sadly, this casino does not provide live chat, as far as we know.

It would be quite a useful feature, I'm sure.

I tried to find you some contact, but it seems that the casino only supports the tickets.

I guess you have already tried that, right?

Of course ... And many times ... But without any reply ... They don't reply to emails either

Hello,

I checked that your complaint is about missing deposits, well, in this case, you should get in touch with the payment provider. The problem is probably caused by the payment provider.

Let us know about the progress, please.

How can I contact my payment provider?

What payment option did you use for the "lost" deposit, please?

You have to contact the bank/company you used for depositing.

I already contacted and got a reply that the payment was sent and accounted for ... I made a deposit using a card

So your bank has confirmed that the money was sent and unreturned back to your bank account, right?

Do you have the official bank statement, please?

I got a message that $ 10 has been sent from my account and it has been credited

Are we talking about deposit or withdrawal, please? Now it seems that it's about missing the deposit.

Can you explain further, please?

Yes, of course ... It's about a casino deposit that has not reached my account ... As if the funds have died somewhere

Oh I see now, well I guess that in this case, the complaint team will need some update from the casino, or most probably from its payment provider. I'm sure that you have already sent the previous screenshot to the casino, right? I'd say that the casino's payment provider should definitely check the transaction.

Yes, of course ... I have done this several times, but I have not received any reply from the casino for over a month

Well, it makes me quite worried, because I feel that the casino is not very responsive and this matter needs some level of cooperation for sure.

Hello again ... I still haven't received my funds on the casino account ... can I ask for some contact with them? Or really there is no way you can contact them ... they do not answer emails at all

Hello,

complaints just do not work this way, we need you to cooperate a bit. Your complaint has been closed because you did not respond to our questions. 🙁

If you checked it you could see that:

"Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime!"

Kindly update Petronela, that's the best you can do now. Thank you.