Casino Alpha - Player’s deposit has never been credited to his account.

I made a deposit of 10 USD to my account about a month ago and so far it has not reached my account ... I wrote a lot of e-mails to support, but I did not receive a reply...can I ask you to contact this casino ... I wrote to the two e-mails listed on the site

Dear kaczka381,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I can't contact them in any way to clarify this matter ... I wrote over 20 emails, also in the chat ... I don't know what address to write to to explain it

Dear kaczka381,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.