Casinia Casino - general discussion (page 6)

good evening I've been waiting here for 10 days for a withdrawal and it hasn't come and today I went to enter the page and it says Your connection is not private

Attackers may try to steal your information from casinia100.com (for example, passwords, messages or credit cards).

Geiasou. This is a message from the browser that the given page may not encrypt data during the entire transfer of information. Which would be bad when making payments or entering pins, but it rarely happens directly on the casino's website. You can read a great explanation here 👈.

And now to your withdrawal. Is your account fully verified at this casino? Can you see any message in your account regarding the withdrawal, perhaps? Is it pending, for example, or is there no information at all?

Try to contact the support staff of the casino to find out what is happening, and let us know, please, if you need our intervention.

since 7/22 I've been waiting for the ascension, I've made an ascension that came, I talk to them every day and they tell me the same thing that it will come soon and nothing, 12 days have passed

I made a withdrawal of €500 on 21/07 and I have been waiting two weeks and 12 days already and my withdrawal has not been completed... I am constantly sending them in chat and email I have spoken to 100 representatives and still the same words your withdrawal is safe it does not exist any concerns give us some time every day the same words mocking because of workload your upload is in the last stage of processing it will be completed very soon what should I do?

It is quite positive that you are able to get in touch with them and they inform you about what is happening.

Sometimes the delay could be due to overloading and even if a casino is understaffed. Which could be really happening right now during the summer holiday season.

Also bear in mind that usually weekends don't count, because they do not work, so hopefully they will be able to solve it soon.

Keep us informed, and in case that the 14-day timeframe passes, our team can try to help you out.

Hello there. I am sorry that you have to experience this delay. As I tried to explain in my previous post to the other user as well, this can sometimes happen when the casino has many withdrawal requests at once and they fail to keep up.

I really hope that this is caused due to this summer holiday season and soon they will be able to process everything.

Is your account fully verified at this casino? If you don't mind me asking.🙂

Please try to wait for a few days. We usually give casinos 14 full days to complete the request. Let us know how it goes, and if needed, we'll try to intervene.

It didn't tell me that it wants verification because I made a deposit with my card with a bank account, by the way I made a move to send to their email the photos of the front and back of the identity card and the electricity bill to confirm the address and also with the representatives I spoke to, they told me that from your side, everything is fine, don't worry and that everything is fine and your application is in the final stage of processing and will be paid soon, just be patient, that's what they say.

Yes, but there are no payments tomorrow and the day after tomorrow, so I will be closed for 14 days on Sunday

If the casino confirms that the payment is in the final stage, it should arrive soon. Let's wait till monday to see if you receive the money. Do not forget that most of the casinos don't process any payments during the weekends, and that is why we also give them 14 full days where weekends are not counted.

I hope that you will receive the money on monday and our team won't be needed in this case.

Anyway, let us know about any updates.

Thank you very much, I hope it is so!

If not, we'll talk again!

Thank you very much for your help and interest

Well, I just received an email from the casino and they told me that the withdrawal is complete, the money will be paid in 3 to 5 working days

If they don't come in, I'll let you know

I got my money this casino is trustworthy thank you very much

Hi!

That was close to the aforementioned deadline, and for the casino, it seemed like a long shot. But your relief and the fact that you now have the money are what really count. Thank you for sharing your progress with us, I'm so glad you can put this behind.

Tell me, will you be sticking with Casinia? It should be much better in the future because the verification usually causes the first withdrawals to take the longest. 🤔

Yes I think I would play again

Please come back with more of your experiences later on.😉

I hope they will only be positive.

The worst Casino, since 12.08.2024 I have been waiting for a withdrawal, nothing is happening.

Hey, I see that you have already submitted a complaint and Veronika explained that we give casinos 14 days to send you the money. 

However, did the casino tell you what's behind it? Did you play with the bonus or not ? Are you already verified here ? 

Let me know. 

It says that I don't need to be verified.

I never use the bonus.

The casino always says the same, be patient.

They are very unprofessional.

Of course I wouldn't want to hear that either. I'm curious to see where our team gets to and hopefully we'll be able to help you. Anyway, the good news is that the casino has a lot of resolved complaints, so if this continues I firmly believe that they will resolve yours as well.

I'll keep my fingers crossed for you.🤞☘️

Hello everyone.

I have problems too. Since August 13th, the payout has been stuck for verification. In every chat I am consoled, asked to apologize, and be patient for understanding. I said I don't understand and want my money. The end of the story is that today, August 22nd, they canceled the payout for technical reasons. So I requested a payout again and that means I have to be patient again.

Hello all , i dont know what is going on with this site , in the beggining i loved it , everything was good , withdrawals were slow but they were paying out , actually their service support is really nice .....anyhow problem is that im currently waiting my withdrawal since 09.08. and now its 23.08.....(they said that they re facing with problems in pay departmant)....and that i should wait (i really have understanding , but 14 days is too much..im losing trust )........now i really dont know what to do? anyone has any suggestions or explanations? .......if they doesnt pay me off , im determinated to hire lawyers and do something about my money