Cashboxcasino newcomer? (page 4)

This cashbox casino is indeed "special"..... cashbox does not answer questions regarding withdrawal fees. But when the deposit was not successful, the "vip manager" immediately approaches by email and explains the failed deposit.

Unfortunately, its safety index is also low, currently 2.6. 🤷‍♀️

Hello Paolo28

Cashbox looks bad. It doesn't react/respond to complaints to the guru either. I just don't understand why banks and payment processors are cooperating with Cashbox to transfer deposits....and Cashbox doesn't pay out winnings. I think payment processors are complicit and accomplices....what do you think?

Well, if you don't mind, this needs to be set back into the correct frame:

The banks and payment processors are not related to the casinos' terms and conditions; therefore, relating them directly is completely out of context.

Please try to consider this information:

The fact that a payment was processed doesn’t mean that the payment provider is connected to how the casino handles withdrawals or player complaints.

In most cases, payment providers only process the transaction itself, they don’t have control over the casino’s internal practices, including whether winnings are paid out or not.

What you’re seeing here is unfortunately a combination of a problematic casino and a payment flow that still works on a technical level, not necessarily cooperation or involvement between the two.

This is also why we strongly warn players about casinos like this, becasue once the money is deposited, there’s often very limited protection or recourse available.

Friendly reminder: to reach out to other players, please reply to their posts instead of yours. Thank you.

Sorry for the "click" error....Paolo28. was meant to respond. How do I get payment processors to know "there is a problem with the casino and technically working payment flow/deposits are ending". My very strong opinion is that payment processors must be responsible for providing money transfer services to scam casinos and enabling money collection.

No problem, I just wanted the other player to get involved for you.

In any case, I understand why you’re looking for someone to hold accountable, especially when the casino behaves this way.

But it might help to look at it from a different angle. A payment provider is a bit like a delivery service, they move the money from point A to point B, but they don’t control what happens on the receiving side.

For example: If a bakery delivers poor-quality bread, we don’t usually hold the delivery company responsible for the product itself, their role is limited to transport.

In a similar way, payment processors typically don’t control whether a casino pays out winnings or how it handles players.

The real issue here is the casino itself, which is why we strongly warn players about it.

Hi Richmanvxx, is there any progress with your cashbox withdrawal? I saw that cashbox is not responding to guru's contacts. Have you contacted the casino yourself? I have a withdrawal "in progress" for over 7 weeks, I can't get in touch, the customer service digibot assures me "your money is safe, citing player safety and protection, cashbox does not pay withdrawals but "reviews" the best digibot comment, "unpaid withdrawals are not a crime, there are no unpaid withdrawals in our database"

I would believe that if banks and payment service providers were informed about the casino's activities, they would hardly forward deposits to fraudulent casinos. This would be a place for cooperation between casino gurus/payment intermediaries. Complaint from the casino to the guru....The casino does not react and does not pay withdrawals. Notification from the guru to the payment intermediaries. It cannot continue like this, that the casino gets away like a "dog from the gate" and the collection of money just continues. New casinos are coming up like "mushrooms in the rain", why shouldn't they? Because business is bombproof and no one intervenes in the shortcomings.

Since CashBox Casino has not responded to Casino Guru's complaint, I will now take the next step and file a complaint with the Curaçao licensing authority.

Can you tell me how to do it? I'm in. Cashbox lies week after week and has no intention of paying withdrawals. I have a withdrawal in "in progress" status for 7 weeks. Every day the same answer "we protect players' funds, withdrawals are processed citing player safety". You've probably gotten the same answers. Then there are 2 "vip hostesses" Scarlett and Nora....they sometimes respond by email and the same lies.

....so the guru review is still not finished. Does cashbox casino have a license or is it fake? We'll find out in the guru review.

I understand that you’re trying to find responsibility in the system and that from your perspective it feels like someone should step in or must be aware of what’s happening.

The difficulty is that payment systems don’t really operate on that level. They don’t act based on what they "should know" or what seems logical from the outside, but on very specific processes and criteria.

That means that even if something looks problematic from a player’s point of view, it doesn’t automatically trigger action on their side unless it meets those internal conditions. Not even to start with the international law, to be honest.

This is why situations like this can feel very frustrating, and I get it. There’s a gap between what seems reasonable and how the system actually works.

As I probably mentioned in this thread. This casino is considered very poor (workaround SI set to 2,6) and should not be trusted.

This may help out:

If I may add an update, in our system we have a note about a fake Curaçao license. 🙁 The complaint says, "Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation."

I'm truly sorry for bringing such bad news.

I think it would be good if "richmanvxx" files a complaint with the Curacao authorities. Cashbox casino states that it has a Curacao license....and misleading info from the casino could at best lead to a discussion with the authorities....or not. Cashbox claps its hands and the money collection continues and withdrawals are not paid "to protect players, citing the safety of all players"

This is where cashbox states that it has a license.

....and in this info "lightning fast payouts" ....🤔

Radka...." I'm really sorry to tell you such bad news. "You would have rather encouraged and wished Richman success...."don't beat the beat"

Well, of course I wish him success, but on the other hand I think it's fair to be honest. The point of operating an unlicensed casino is that no one can escalate problems further. Why would I urge someone to reach out to a random licensing authority if I knew it was futile and the complaint had already disclosed it?