Hello. I have a win at Casea casino. They paid me the first part great, 25,000 after 100,000 in total and suddenly they don't want to pay, they don't meet the withdrawal deadlines. When I write to VIP support, they tell me that the request is in the queue. It's the same thing over and over again. Since I still have an unpaid win of 550,000 there, I'm quite nervous about it. What about them?
https://kasinoguru-cz.com/profil-stiznosti/890261/forest1989

I set a limit of 800,000 CZK. They finally verified the account only yesterday. Try filing a complaint, it helped quite a bit, they couldn't understand the virtual card for me, so I had a plastic one made at the bank, they verified it and then they went back to the virtual one, over and over again.
Hello. I have a win at Casea casino. They paid me the first part great, 25,000 after 100,000 in total and suddenly they don't want to pay, they don't meet the withdrawal deadlines. When I write to VIP support, they tell me that the request is in the queue. It's the same thing over and over again. Since I still have an unpaid win of 550,000 there, I'm quite nervous about it. What about them?
Dobrý den. Mám výhru na Casea casinu. První část mi vyplatili super, po 25000 dohromady 100000 a najednou nechtějí vyplácet, nedodržují lhůty pro výběr. Když napíšu na VIP podporu, tak ať vydržím, že požadavek stojí ve frontě. Stále dokola to stejné. Jelikož tam mám nevyplacenou výhru ještě 550000 jsem z toho celkem nervózní. Jak na ně?
Hello,
I think that if the casino has been paying you successfully until now, the most important thing is to stay patient, and you should eventually receive your money.
How long have you been waiting for the next payment since your last successful withdrawal?
I’d also like to mention that we give casinos 14 days to pay out a player. So, if this situation continues, the casino ignores you, you can’t get any proper response, and the money still doesn’t arrive, feel free to let me know and we’ll try to help you.
And today Mrs. Andrea called me saying she was my manager 🤣 6 weeks of account verification, yesterday I submitted my first withdrawal request 🙈🙈🙈 I have rolled over at least 2 million and they say I have level 2 and I can max out 12,500 CZK per day and have max 3 requests.
I understand that sometimes delays can occur due to various reasons. If the casino tells you that your withdrawals are in order, then as long as you just have to wait, I think that's fine.
So I'll wait for your update on how it continues. I believe that everything will be fine in the end. 🙂
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