2 days ago
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Hello, I could not find much about the others' experiences, just the casino official review: https://casino.guru/casea-casino-review
I conclude you're convinced the casino has not yet verified your account because you won. May I know what specifically has the casino thus far said about the ongoing verification? Maybe if we understood their perspective, the picture would be clearer. I'm asking because upon checking the complaint, I did not find more clues, since most of your posts are for review, and the casino has not yet responded to the complaint either. Which makes you the only source of info.
I hope to see the casino representative responding soon, of course.
The casino has been verifying my account since June 26th, I have sent them all the documentation at least 10 times, I uploaded a few documents that I sent them in the complaint thread, I have screenshots of everything.
Oh, that must be exhausting. I guess the reason for the document's rejection is unclear, but maybe trying again isn't worth the effort. I mean, usually when something is wrong with his required documents, the casino is supposed to explain what must be corrected, but I'm not sure whether you have that feedback. Do you have any update regarding the KYC whatsoever? Could it be that the documents are ok but have not been approved yet? I'm just thinking aloud here; there are a few possibilities in play.
I have no idea what they are dealing with, they originally had a problem with a virtual payment card, so I had a regular plastic one made at the bank, they have an ID card, a bank account statement, a confirmation of account ownership, since I am a sole proprietor, I preferred to send an extract from the trade register, issued invoices. No one commented on this, only an email that they had received the documents and forwarded them to the relevant department, this has been happening since 26.6. 

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