Captain Jack Casino - general discussion (page 2)

Hello on Dec 1st I got a cash back bonus from several deposits 15 dollars I believe. I played it and went way beyond my play through requirements and there is no maximum cash out ont that type bonus so I got up to 1800.00 dollars and requested 1000.00 on December 2nd, and proceeded to eventually lose the other 800.00 I have been trying for weeks to get an answer on my request but I keep getting the run around . I have screen shots of our conversations and the things they would say to buy time or blow me off one. What should I do to get my withdrawl they have all my paper work needed for my identity there is no reason for them to not pay me , any advice would be appreciated

You did what you could by submitting the complaint, I'd say. May I know what run-around reasons you are receiving?

By all means, make sure not to cancel the withdrawal, and give the Complaint Team some time to reach out to you, please. 🙏

Thank you.

Hello, what are you thanking us for ? I see you replied to Radka who responded to another player a few months ago. Do you have a problem with this casino or something you would like to share with us ? 

I noticed that you have a complaint against Jacks.nl casino, so did you write to this thread by chance ? 🤔