Captain Jack Casino - general discussion (page 2)

Hello on Dec 1st I got a cash back bonus from several deposits 15 dollars I believe. I played it and went way beyond my play through requirements and there is no maximum cash out ont that type bonus so I got up to 1800.00 dollars and requested 1000.00 on December 2nd, and proceeded to eventually lose the other 800.00 I have been trying for weeks to get an answer on my request but I keep getting the run around . I have screen shots of our conversations and the things they would say to buy time or blow me off one. What should I do to get my withdrawl they have all my paper work needed for my identity there is no reason for them to not pay me , any advice would be appreciated

You did what you could by submitting the complaint, I'd say. May I know what run-around reasons you are receiving?

By all means, make sure not to cancel the withdrawal, and give the Complaint Team some time to reach out to you, please. 🙏

Thank you.

Hello, what are you thanking us for ? I see you replied to Radka who responded to another player a few months ago. Do you have a problem with this casino or something you would like to share with us ? 

I noticed that you have a complaint against Jacks.nl casino, so did you write to this thread by chance ? 🤔

I played captain jack casino And made it to 1000.i decided to cash out did everything that was asked and was verified but I contacted online agent to check on when I was going to get my winnings cause it stated pending I even had to send in money to get verified but the agent inform me that everything look good all my documents was received and verified but I would not be getting a winning due to that I did not put a deposit down because I was playing on free chips I did not understand how they could give me free chip to play with bug not allow me to recieve any winning from playing their game I wish it stated it in bold face when i started playing their game with free chip they sent to me is there anyway i can get my winning from them .

So, do I understand correctly that you have put the verification deposit in and they still don't want to pay you out the winnings even though your account is fully verified now?

In this case, I would definitely recommend filing a complaint, so our team will be able to get to the bottom of this issue. If you are interested, please follow this link to do so, and let us know if you need any other help.