Captain Jack Casino - general discussion

If you want to discuss anything related to Captain Jack Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

 finally won and submitted all my documents which were approved. I requested a withdrawal on Oct 31 and another on the first. The amounts were 5000 total. When I would ask about the status, after seven days, there was a stipulation, even though I completed my playthrough of 17000 and some change, I was only going to be entitled to 114 dollars of that 5000. If you choose to play, select to lose as well. Look for reputable casinos that will pay like slotocash they paid me without a problem. I requested my accounts with them and their sister casinos, Captain jack which on the 1st, I won 2000, and with Palance of chance, on the 3rd, I won 844; they returned my winnings into my account. So I may resubmit the withdrawal again? and wait another seven days to get approved? not a chance for me to play with these crooks again. I learned a hard lesson hope you won't have to by seeing these reviews and making the same mistakes. How can you give this rating??????

Hello,

I'm sorry for your experience, allow me to ask you a few questions first I hope that your answer may prove quite useful.

Have you checked the warning we assigned to this casino about RTG platform bonus issues?

I have the feeling, that you may be a victim of this bonus issue because as I see it, your winnings were voided probably because of the maximal win limit related to some bonus. Am I correct?

Anyway, the warning says:

"This casino runs on the Realtime Gaming (RTG) platform, which is known for a range of issues related to bonuses. Most importantly, you need to obey the bonus rules even after completing the wagering requirements. Until you withdraw your entire balance or your balance drops to zero, the bonus is still active. You can have only one bonus active at any time. If you break any of the rules (e.g. restricted games, max bet, etc.), you may lose all your funds, including pending withdrawals. Proceed with caution.

Always check the overview and the reputation explained:

You can also find that we rated the terms unfair in general:

We go over the terms and condition of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower reputation rating for the casino.

We aim to warn players before they decide to deposit.

Thank you for your response. It's ok..... You can't lose if you don't play them.

Hello,

another way to stay completely safe, I see your point.

I hope you'll find a more suitable casino soon, we are always looking for genuine reviews and experiences.

I've made two deposits at Captain Jack Casino which is blacklisted sadly I did not do any due diligence before deposits via bitcoin .

I am not sure if I should file a complaint yet but this casino is truly messed up as far as customer service and the way they handle things.

They also promote 90% of bitcoin withdrawal are done instantly which I can tell you is a blatant lie. If a casino can take a instant deposit they can make an instant payout. Most reputable online casinos payout within minutes .

I've sent documents in twice I've been verified according to them but my withdrawal request is still sitting after 4 days . This is unacceptable in 2023 especially with crypto.

I have been courteous and polite with customer service and still nobody can give me a time frame . Most just say resend documents or you will have the money within 48 hours. All Slow pay tactics .

When should I file a complaint ?

Thanks for any suggestions

I would like to happily report that after about 10 hours of speaking with as many as 8 different chat agents I finally was given the opportunity to speak with a Customer Service supervisor who expedited my withdrawal and the funds have just hit my wallet.

I would also caution anybody who deposits here that it is on the blacklist and it was an extremely difficult process to get paid out.

I was about to suggest you the complaint option!

I'm so glad you somehow managed to solve the problem on your own! I also like to thank you for sharing with the community.

What do you intend to do now? Moving forward I hope. I would not dare to stay, given the circumstances. 🙂

I will not be depositing at Captain Jack even though they did pay me. The reason is a matter of the wait time to get paid and the fact they openly advertise 90% of crypto withdrawal are done instantly it was the obvious slow pay and the same inept questions about documents that they had approved twice. The lack if communication between staff and basically all the excuses I heard for 5 days until I finally got to a manager . Also take note. The manager charged me $43.70 as a managers fee whatever the heck that is. 😒. The company has games I love to play mainly Cash Bandits 3 . If you have any suggestions of reputable fast pay places I can play at I'd surely appreciate it.

Mt rating for Captain Jack would be a 1 of 5 only because they paid me but I invested about 10 to 12 hours of my time in live chat arguing mostly. For what? I was a paying customer not a bonus chaser .

Stay Away from Captain Jack unless they can provide better customer service and take away the suspect managers fee for a withdrawal.

Fair enough!

Managers fee? I'm sorry, but that's just outstanding.

I tried to look up Cash Bandits 3in the free games section. Normally it's a good starting point because we try to keep track of casinos that offer the game for real money play. Sadly, this one is missing.

I notified our "game master" Juraj. For the moment, there is nothing much I can do, I'm afraid. 🙁

Radka, may I get your advice on the Captain Jack casino matter? I won $100 from $30 free chip and I hesitate to deposit and get verified here cause there is a problem with contacting them. They don't even have a live chat.

Hello.

Honestly, the casino is not licensed, which makes me usually worried somehow. Additionally, the user rating is terrible at the moment. 🙁

Have you its user reviews? However, the safety index is not so bad.

There are also some complaints showing delayed payments. 🤔 How much do you need to deposit to verify your payment option? I feel this also needs to be considered.

I would be ok with depositing a few bucks in order to withdraw $100. Passing the KYC, that is another story.

How does that sound?

Last thing I wrote them and it pretty much sums it up. If your not going to pay, fine. Just say that. But making us chase our tails when we did what we were supposed to is just crazy and irritating.

5 more days after waiting 17 days AND then having it canceled for no payment information which is completely ridiculous since you have to enter that Information in when you request the withdrawal, then to top it off I made a deposit with my bitcoin address. Denied anyway, resubmitted per the chat persons advice with coindraw for it to be canceled AGAIN 5 mins later, and then finally request again 5 days ago and still nothing. I will be making sure to get casino guru to update ur review

Kristip573

Captain Jack Casino

$110 withdrawal-$10 of my own $ and 23 days in counting.

Hi, in this case, if you are waiting for 23 days for withdrawal, I suggest you file a complaint at this link: https://casino.guru/complaints

I think that is probably the most logical thing to do in this case, since the casino has given you the reason that no payment information is available. Have you tried asking what exactly is the missing payment information? I'm not sure where the problem might be, since you mentioned that you have to enter all this information when you make a withdrawal.

I also have a question, did you play with the bonus when you wrote that $10 is yours and you want to withdraw $110 ?

I will wait for your update.

Hello again, so I was withdrawing with Bitcoin so when I first submitted my withdrawal I entered my Bitcoin into the space for where you want your payment to go and then waited 21 days on the 21st day I spoke to customer service they said that it was canceled because my Bitcoin address was my payment address was missing thanks okay so I give her she asked me for the Bitcoin address I give it to her through chat and she advises me to submit another withdrawal through coin draw so I do that after I'm done with that the next day I go back on to see what's going on with it and they had canceled it 5 minutes later so I submit another withdrawal just through Bitcoin straight enter my Bitcoin address it has now been six more days and still nothing. I played with a no deposit bonus completed wagering requirements and then had to deposit $10 in order to qualify for withdrawal after verifying my identity. I will definitely file a complaint thank you so much

Hm, that looks strange. So when the chat advised you to make a withdrawal via coin draw and you say it was cancelled after 5 minutes, did you ask why it was rejected ? I'm just trying to understand what the problem might have been. 

I also see that you wrote that you are verified, so I am not really sure what the possible issue could be. 

However, in this case, the best solution is probably to file a complaint as I mentioned since we don't have more information. 

If you need any help, don't hesitate to ask.

This is typical for them especially with a no deposit bonus . The canceling of the withdrawal I went through as well. These are just stall tactics. This online casino is notorious for SLOW pay and it is for one reason only. They figure the longer the money sits in the account its more likely you will either give up or gamble it away. My suggestion from my horrific experience is continually ask for manager. Took me 7 days for a manager to finally speak with me and I had my money in 15 minutes . Yet I went through all this same nonsense. You will get paid if you just keep on it . Probably not worth it though. 😕

Hello, and thanks for the suggestion!

I browsed the user rating briefly, and I dare to say there were or sadly still are many players with bad experiences: https://casino.guru/Captain-Jack-Casino-review#tab=js-tab-reviews

Which makes your "manager point" far more important!

I hate to see players losing first their nerves, and soon after - the whole balance. 🙁

Ur a damn liar

I would like to know what your problem is and what gives you the idea of calling Radka a liar ? I think everything she said in the post, which is a year old by the way, is true. I would ask you to refrain from making similar comments and write about your experience before you call someone such words. So this is my warning to you.