Caliente Casino - general discussion (page 2)

I registered in the basic way and accessed their registration bonus. I met all the requirements to be able to withdraw it. I contacted them, and they sent me an email address to send my ID and service documents so they could find out my home address.

I checked it again at the casino, and your country is not on the list of prohibited countries. I will ask our team to look into it. 

Then everything should be fine with regard to withdrawals.

So, are you going through verification when you mention your address? Did you provide the casino with other documents? 

Try going through this process and we'll see how it goes.

If you have any problems, we'll try to help.

I was chatting with support, they're going to review my documents and then give a verdict, but there's a problem, they told me to withdraw via PayPal, and PayPal doesn't work in my country yet for withdrawals... I'll see if they have Skril or Neteller... If they don't have those services, I won't be able to withdraw them.

Yes, that makes sense.

As for payment methods, be sure to ask them about alternatives if you are unable to use the one they require. If you encounter any problems, as I mentioned, please let us know and we will try to assist you.🙂

Hot casino feet closed my account without me completing the request or verifying if I was really the owner of the account. I called very angry and told him to close my account with some rudeness and the advisor told me he couldn't finish and was going to hang up on me because of the lack of respect and hung up on me and the next day my account was closed and they didn't pay me my money.

I understand you are upset. From what you wrote, it looks like the casino closed your account because you asked for it during the phone call, even if the request was not finished in the system. That is normal; casinos can close an account if the player asks, and they do not always need extra checks unless it is about self-exclusion for gambling problems.

The important part now is the money. Did you and the support agent talk about paying out your balance? If not, usually the casino should send an email with instructions on how to withdraw your funds after account closure. Please check if you received such an email.

Can you also tell us how much money was left in your account?

Additionally, what is the name of the casino, please? Is it Caliente Casino 👈 ?