Cactus Casino - general discussion (page 2)

All this should also be clearly written in the terms. Have you found it there?

No, I found out on hard way 😕 after full registration, I played all 100 rounds. Just waste time... Bc wagering is only with real money...

Well, as we always say, it is really important to read the terms every time.

Hello, I want to say that it's been 5 hours since I made my first deposit and not a single game will let me play. I wrote to support and they told me to download a VPN, I did so and paid there and still nothing happened, hopefully they will return my deposit.

Hi, that's quite an inconvenience. 

Have you asked support what's causing you not to be able to play the slots? So the VPN didn't help at all? 

My advice would be that if the casino ever advises you to use a VPN, always save that conversation in case there are problems in the future.🙂

We apologize for any inconvenience caused. Our goal is to assist our players, which is why we recommend using a reliable VPN to continue gameplay. Please note that some VPNs may be unstable and could lead to issues. If you need further assistance, feel free to ask in the chat or contact us at: support@cactus.casino. We're always here to help!

I want to thank you for your assistance in my case. A while ago I entered the casino website and was able to play my deposit, but the first deposit bonus was not there, it has disappeared. But the important thing is that I was able to play my deposits. But you are losing me as a customer, I registered mainly because of my bonus and it is gone. I also spoke to your chat but they said that there were no funds in my account and there is no way I can use the first deposit bonus. So I don't think I am your customer, you didn't win me over, too bad.

Thanks for the help from the people at Casino Guro.

But nothing has happened yet, if I have seen correctly. 

Tomas replied to your complaint and I believe you will be able to resolve it with the casino as they wrote you quite quickly here. 

If anything, I'll be here.

We won't understand, I wrote to them in the chat and they said that I can't play the bonus. It's their job. Thank you again Casino Guru

Dear Vankoo,

Thank you for your feedback. We're truly sorry to hear about the difficulties you've experienced with accessing the slots and the missing first deposit bonus. We understand how frustrating this can be and sincerely apologize for the inconvenience.

At the moment, we are experiencing intermittent access issues with slots in certain markets. Our team is actively working on resolving these problems. In the meantime, we recommend using a reliable and trusted VPN service to ensure stable access. Please note that some VPNs may be unstable and could cause issues, including with bonuses not appearing properly.

If your bonus has disappeared, we kindly ask you to contact our support team directly. We’ll be happy to investigate the matter and do our best to help you. You can reach us via live chat or email at [insert email address].

Our goal is to provide a fair and enjoyable gaming experience for every player. We’re always here to listen and support you.

Kind regards,

Cactus Casino Support Team

They answered me from the chat and told me the same thing as before, we can't give you back the bonus. So...

That's the answer.

According to what I saw on the screenshot, the casino says that the bonus was wagered. So how is it, because you mentioned that you didn't get it and that it disappeared but you could play with the deposit. 

So apparently what happened is that the deposit that was tied to the bonus was already lost and therefore the casino can't give it back to you if I understand correctly. But if it didn't work and you didn't see the bonus or didn't get it, it's probably not the most pleasant experience.

Anyway, I don't plan on doing it anymore. My opinion about the casino remains negative. I wish you all the best.

Oh well, well, I thought you might want the bonus somehow. 

In that case, I just wish you well.🙂

I want the bonus of course, that's what I'm writing about.

The way you wrote it, I thought you were giving up on this casino. Then I would try to find out if I were you how it all was and if what I described happened. If they can explain why they can't credit you the bonus then okay, but if they can't explain what happened and why there was some technical glitch that you describe, then I understand that it's not the most user friendly.

The chat told me that they couldn't credit me with the bonus because I didn't have any money in my account. It became clear to me that the internet connection wasn't working properly and that's why I couldn't play. The next day I decided to log in to the site again, I started a game and it started, apparently the connection problem had been fixed. After playing my deposit, I tried to find the bonus but there was no bonus. And the fact that I've been trying to get the bonus back for 3 days, which I should have, makes me lose the desire to do more, that's why I wrote the comment before.

Now I checked again, the bonus is gone. Keep the bonus, I don't need it anymore, but I'm still getting screwed by Cactus Casino, I've completed all the steps. The casino still couldn't give me the bonus back. I wish you no more disappointed customers like me.