Bullsbet.io Casino - general discussion

If you want to discuss anything related to Bullsbet.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Bonus wagering is 40x bonus + deposit, not 40x bonus as casinoguru says

Hi thanks for the information. I've passed it on to our data team who will take a look at it and will update the bonus if it's correct. 

Anyway, did you play with this bonus when you found out? 

I did play it awyways!

And did you also manage to win and withdraw something ? 🙂

I did yes, verification went fine and withdraw also very quick

That's what I like to hear. What method did you use when it was fast ? 🙂

skrill

Thumbs up for Skrill, then! 👌🐱‍🏍

today they blocked my account without giving me any reason, they don't answer emails, they don't answer the phone, and I can't withdraw the money from the account that I won regularly without a bonus and with correct document registration. Be careful

Seems strange, intersting to see what happens here before i deposit again

Hello Lucio

You have received an Account suspension notice email for three violations of the Terms and Conditions. While your account is still under review it will remain temporarily closed.

We can share more details to administrators for this review if required. As advised if you have any specific question relating to the Account suspension email you can reply to the email directly.

We appreciate your understanding.

Sounds nasty, so I'm glad you managed to find our website, and more importantly, it's great the complaint was also raised!

According to the complaint itself and the fact that the investigation has just started, I feel it's far too early for some sort of wild speculation.

Simply put, if there is a suspicion, the casino has to respond in order to clear up all doubts before your account is free to use again. I imagine it may be just a strike from nowhere for you now, but try to be patient,please.

As soon as this check is over, your time for a response will come. I hope it's just a formality, yet once initiated, this procedure must be carried out until its very end.

By the way, I have to admit, I'm amazed you were informed about so many details; that's quite unlikely, and I would definitely take that as a bright side showing the casino's willingness to act transparently.

It's a good sign.

Thanks Bullsbet.io for the reply, but why did no one answer my emails or phone calls for 12 hours yesterday?

Also, are you saying that I committed 3 violations of the terms? Why ? I added 2 new credit cards? what's wrong with that! Or because I used the bonus improperly? False because the winnings obtained on the account were made after having run out of bonus money and having deposited again without bonus. Or because there is a connection with an excluded car account? what does it mean ? In any case, the money won was won regularly, complete with deposits made and registration of all documents. Now I need to recover the money spent and you are withholding it for no reason. You could also contact me without closing my account, I would have responded immediately with everything you wanted to know, and it would have been kinder of you.

Hmm, as far as the cards are concerned, they are yours and you also provided the casino with some documents about them as part of their verification ? 

Regarding the excluded account, did you try this process in this casino or is it some other account ? 

Either way our team will try to investigate the whole case and so will the casino and you will probably get a final decision later. And that's why I wouldn't like to rush and wait for the facts. If you have something new, let me know. 

Certain ! they are all mine and I have provided the documents for the cards. For the excluded account I don't understand what it's about, the only account I have with bullsbet is this one, what does it matter for other casinos??

To be honest, we need to get a deeper explanation regarding the "second," or better say, excluded, account.

There must be something that triggered the check, though it is impossible to identify the starter.

Now that you mentioned that on your own, it seems like it has something to do with an account in a different casino, am I correct? Well, that's another thing worth investigating through the complaint, if you ask me.

🤷‍♂️

I have already filed the report several days ago and I am still waiting for you to look at it and approve the messages. But I would like to ask you a question: why can't I have other accounts at other casinos? Who among us hasn't played at multiple casinos? Do you only play at one casino? It makes me laugh ...

Dear player,

I bet you're confusing two things together. Not a single casino (anonymous casinos excluded) allows the player to create multiple accounts; this is a well-known business standard.

Of course, you can create one account at every casino within the same group. The golden rule says: One account per casino - not a group.

I hope it is now clear.

And for the complaint, I suggest you pay attention to the instructions 🙏:

"How long will it all take?

The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.

Here are some rough estimates and time-related information about complaints:

You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.

We do everything we can to resolve complaints as quickly as possible, but it's not always a straightforward process. Please be patient and provide all the necessary information to speed things up on your side."

I would like to warn all players to stay away from this casino. To avoid paying the winnings, they pretend that you are playing with 2 accounts or that you have played with slots that are not allowed in your country (but the slots are not blocked, they allow you to play!!). Furthermore, at the time of payment they make up the fact that you are players addicted to gambling and therefore they don't pay the winnings to protect you!! If you don't want to lose your money, forget it!