Bizzo Casino - general discussion (page 13)

Thank you for the advice, should I include their transaction statement and my bank statement in this complaint?

For a little. And definitely. In most cases, with complaints, the more information and related screenshots or documents, the better. 👍

I understand, it makes you want to run out into the street and scream at the top of your lungs about what a bunch of *** are sitting there!

I completely understand, feel free to shout here if it helps. I would try to think that our mediators already know about it and someone from the casino will explain this to them quite logically. It will be interesting based on what you describe.

Take it as you tried your best. It must have been really hard, but in a while others will keep trying.

Sure, it's no problem at all. I looked at the complaint and if I may recommend it, I would add that the casino keeps looking for the same date and time on the provided statement, which is basically the only problem, according to what they told you. I guess it's just the hour or maybe the date that doesn't match, but there's simply no effort to properly track down the transaction and instead they force you to send the statement again.

We know this here on the forum, but I think Dominika would appreciate this tip right from the start. 🙏

It's really a shame that you gave up complaining about Bizzo, because honestly, if you're warning about this tactic here, it won't help anything to "leave them the money there". Of course, it's your decision, but it's just a shame. Now we have no chance to resolve the matter with the casino or penalize them if they acted unfairly and didn't feel like dealing with it.

Do you feel like pursuing that other casino? I'm just asking. No pressure.

I understand and I'm sorry. Thanks for the information and hopefully nothing like this will happen to you again! 🤞