Bizzo Casino - general discussion (page 13)

Thank you for the advice, should I include their transaction statement and my bank statement in this complaint?

For a little. And definitely. In most cases, with complaints, the more information and related screenshots or documents, the better. 👍

I understand, it makes you want to run out into the street and scream at the top of your lungs about what a bunch of *** are sitting there!

I completely understand, feel free to shout here if it helps. I would try to think that our mediators already know about it and someone from the casino will explain this to them quite logically. It will be interesting based on what you describe.

Take it as you tried your best. It must have been really hard, but in a while others will keep trying.

Sure, it's no problem at all. I looked at the complaint and if I may recommend it, I would add that the casino keeps looking for the same date and time on the provided statement, which is basically the only problem, according to what they told you. I guess it's just the hour or maybe the date that doesn't match, but there's simply no effort to properly track down the transaction and instead they force you to send the statement again.

We know this here on the forum, but I think Dominika would appreciate this tip right from the start. 🙏

It's really a shame that you gave up complaining about Bizzo, because honestly, if you're warning about this tactic here, it won't help anything to "leave them the money there". Of course, it's your decision, but it's just a shame. Now we have no chance to resolve the matter with the casino or penalize them if they acted unfairly and didn't feel like dealing with it.

Do you feel like pursuing that other casino? I'm just asking. No pressure.

I understand and I'm sorry. Thanks for the information and hopefully nothing like this will happen to you again! 🤞

Hello...I really like Bizzo casino

Hey, awesome, what would you highlight most about this casino?

Good morning.

I want to withdraw money, but it's been constantly being rejected for a few weeks. 🙁 I have two documents approved, and the casino still wants me to make a payment on a specific date and time. I've already sent all the documents, payment statements, and still nothing. Just the specific date.

Everything is fine with me. I want to file a complaint that there is absolutely no reason for us to not approve the account.

🙏🏻🙁

I have the same problem.. did you somehow solve it?

Hi, I'm sorry you're having trouble verifying yourself. Without successfully completing this process, you won't be able to withdraw your money.

I see that the main problem is the payment you made to the casino. So you were asking what is wrong and what should you send when they reject the document you send there?

Regarding the complaint , I see that you have already managed to file it, so I trust that everything will be communicated and put in order.

Hello, in my case, Bizzo is asking me for a document proving my address, but they won't give me my money via transfer. What can I do?

I want to report Bizzo Casino

Hello, if the casino requests a document from you to confirm your address, you will need to provide it and be successfully verified in order to make a withdrawal.

Are you having any issues with this document?

I just finished a long talk with customer aupoort because they confiscated 5000€ from my account due to 25€ from that 5000 being bonus money on which i apparently went over the 5€ max bet… They did not mention anything about a 5€ max bet when i feposited or activated the bonus but only after i wantef to withdraw the funds so please someone tell me how is it fair and righteous to confiscate all of it because of a mistake i did not even know i was doing or neither did the casino warn me about it