Forum Casinos BitStarz Casino - general discussion

BitStarz Casino - general discussion (page 3)

10 months ago dearmonikam
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9 months ago

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I see that luckystar casino gives no deposit bonus but when I register through Guru I don't get bonus without deposit ... do you know what it is about?

Automatic translation:
9 months ago

There are several reasons for this. Sometimes this info is wrong because the casino changed the rules for the bonus. This can be different depending on the country or location.

Automatic translation:

As for bitstarz casinos, I have a lot of acquaintances who play like me in cryptocurrencies, in the beginning they released payments without documentation of the player who plays in cryptocurrencies ... but now when we ask them on the chat they generally say they don't need documentation ... when asked what could be the reason, they will never give me an answer.

9 months ago

Because it's the very nature of how crypto works. Currency like bitcoin are created through the market . There is no Notebank or country that owns it The casino only sees the amount you deposit. They can't backtrack it anyway. The same as you buyed it all you have is that wallet number, you don't know who you got it from. And there is Skrill or someone between transaction. That's why they don't need your address

5 months ago

Hey guys,check this casino:https://bs2.direct/be4a47ebc

U get 180 free spins

Edited by Radka 5 months ago
Reason: Forbidden link
iosifovici2004 5 months ago

Hello and thank you for noticing the bonus section 🙂.

1 week ago

This is a horrible casino. There customer support people are extremely rude they want to call you a liar and then threaten to ban you from chat if you say something they don't like. Very rude and they don't seem to honor their promotions like they are supposed. How do you report there customer service people cause they seem to have nobody overseeing them

Rlt623 1 week ago

Hi, what is your status regarding the casino? Do you happen to have some money in the casino and weren't able to get them out?

johnpete1003 1 week ago

No I do not have any money in them that I can't get out. This is what I feel about their customer service reps. Anytime you try to speak with them no matter what its regarding they are extremely rude and don't even listen to you..they just immediately say your wrong or a liar.

No I do not have any money in them that I can't get out. This is what I feel about their customer service reps. Anytime you try to speak with them no matter what its regarding they are extremely rude and don't even listen to you..they just immediately say your wrong or a liar.

1 week ago

Hello,

could you share some screenshots, please? This casino should be alright, so I would like to see how the chat operators have offended you.

We intend to focus on the casino's support qualities, so this will help us.

Thank you.

Radka 1 week ago

I didn't take any screenshots from the last several conversations. Is there a way to get a copy of those chats from them.

Rlt623 1 week ago

Hello,

some casinos can provide transcripts, but some can't.

You should ask the casino.

johnpete1003 2 days ago

yes, I did, they cancelled winnings-- returned only the last (small deposit) not the thousands of$$, and that's that

TERRIBLE. I have so much proof saved against them-- how they violated their own terms. For starters, I uploaded my USA PASSPORT-- AND my account was APPROVED. Then, they'll let you withdrawal small amount, but if you win anything good, they'll throw every reason they can to not pay, including I played from a aviolated country. OR--- duplicate account. They'll make whatever they want... I also found out that it appears they're located elsewhere, or at least one of their servers looks like it may be us California, US. Which would be a total no no--.. but frankly, they'll put you through the wringer and wear you down, but you know what,. thanks for reminding me. I'm going to continue to pursue crooks. (NOTE: I know it works out great for alot of ppl in non restricted country, but the sole fact that they don't put a geo-block, is bad business, and shady as shit. It's literally a few lines of code.

dearmonikam 2 days ago

Allow me to mention that we rejected your complaint. I'm sorry:

"The player from US had the account blocked due to being from a restricted country. The player has also had multiple accounts. We rejected the complaint because the casino has never confiscated the player's winnings because of being from a restricted country, but because she used multiple accounts."

2 days ago

Hi!

Can you please specify if they allow VPN usage or is it possible for me to play when I'll be on holiday/at work not in Canada?

nathanthomp96 yesterday

Hello,

This could be quite tricky, so I'd suggest you ask the casino, it's up to them in the end.

I'd save the conversation if I were you. Just in case.

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