BitStarz Casino - general discussion (page 3)

There are several reasons for this. Sometimes this info is wrong because the casino changed the rules for the bonus. This can be different depending on the country or location.

Because it's the very nature of how crypto works. Currency like bitcoin are created through the market . There is no Notebank or country that owns it The casino only sees the amount you deposit. They can't backtrack it anyway. The same as you buyed it all you have is that wallet number, you don't know who you got it from. And there is Skrill or someone between transaction. That's why they don't need your address

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Hello and thank you for noticing the bonus section 🙂.

This is a horrible casino. There customer support people are extremely rude they want to call you a liar and then threaten to ban you from chat if you say something they don't like. Very rude and they don't seem to honor their promotions like they are supposed. How do you report there customer service people cause they seem to have nobody overseeing them

Hi, what is your status regarding the casino? Do you happen to have some money in the casino and weren't able to get them out?

No I do not have any money in them that I can't get out. This is what I feel about their customer service reps. Anytime you try to speak with them no matter what its regarding they are extremely rude and don't even listen to you..they just immediately say your wrong or a liar.

Hello,

could you share some screenshots, please? This casino should be alright, so I would like to see how the chat operators have offended you.

We intend to focus on the casino's support qualities, so this will help us.

Thank you.

I didn't take any screenshots from the last several conversations. Is there a way to get a copy of those chats from them.

Hello,

some casinos can provide transcripts, but some can't.

You should ask the casino.

yes, I did, they cancelled winnings-- returned only the last (small deposit) not the thousands of$$, and that's that

TERRIBLE. I have so much proof saved against them-- how they violated their own terms. For starters, I uploaded my USA PASSPORT-- AND my account was APPROVED. Then, they'll let you withdrawal small amount, but if you win anything good, they'll throw every reason they can to not pay, including I played from a aviolated country. OR--- duplicate account. They'll make whatever they want... I also found out that it appears they're located elsewhere, or at least one of their servers looks like it may be us California, US. Which would be a total no no--.. but frankly, they'll put you through the wringer and wear you down, but you know what,. thanks for reminding me. I'm going to continue to pursue crooks. (NOTE: I know it works out great for alot of ppl in non restricted country, but the sole fact that they don't put a geo-block, is bad business, and shady as shit. It's literally a few lines of code.

Allow me to mention that we rejected your complaint. I'm sorry:

"The player from US had the account blocked due to being from a restricted country. The player has also had multiple accounts. We rejected the complaint because the casino has never confiscated the player's winnings because of being from a restricted country, but because she used multiple accounts."

Hi!

Can you please specify if they allow VPN usage or is it possible for me to play when I'll be on holiday/at work not in Canada?

Hello,

This could be quite tricky, so I'd suggest you ask the casino, it's up to them in the end.

I'd save the conversation if I were you. Just in case.

I am also having problems with this casino. It seems to me that only players who lose all their money are welcome there. As soon as you want to have a larger sum paid out, things are required that you cannot submit. In my example, I deposited a larger sum with cashtocode. Also won a few thousand euros. Then I should first upload the voucher from cashtocode. I did it too. Then came the next request. Please let your pants down completely. Time slips plus bank statements. I can't understand what that's supposed to do. I deposited the cashtocode cash. It is not visible on the bank statements. If the casino doesn't agree with this payment method, then please don't offer it either. If I don't upload the items, no payment will be made. Support keeps dropping out. Bad connection of course.

Hello,

Especially good casinos are very concerned about the proper KYC. I can imagine that it is not very popular among players, but the casino just must be sure that it was you who deposited, played, and won.

If you feel you have been mistreated though, submit a complaint, please.

Thank you.

Hello,

you should consult with the casino and save the reply. 🤔

(hug to danilolopes5959 😉)

Goodnight!

vices indicate bitstarz.com ?

I got a bonus on this platform, and now I have a significant amount for the withdrawal, but I was given a period of 12 hours to complete the account verification to release the withdrawal, and it has been more than 24 hours that they have not finalized the account verification.

They refused the withdrawal saying that I had not sent the documents they asked for, but the chat attendant confirmed that the documents were processed and received.

So, I was scared.

Hello,

just to make sure I get it correctly:

You've received a confirmation that you passed the account verification, but your withdrawals get canceled because of the unfished verification, right?

Then you should ask the casino which particular documents seem to be missing.

Can you do that please?