BigClash Casino - general discussion (page 2)

So hopefully we will have more information soon. Please update us whenever you have some news.

Still nothing. After 14 days they tell me the same things. I don't believe this casino is a scam, but they follow unfair ways to get you to the point where you cancel your withdrawal and start playing and lose all the money you have in your account.

Your complaint will soon be moved forward, and then we will try to get in touch with the casino. I hope that they will communicate with us and explain what exactly is going on.

Just please be patient as we experience a big load of complaints, unfortunately.

Thank you very much. I trust your team because you have helped me in the past. Let's hope for the best.

I just got an email saying all three of my withdrawals were completed. Now I'm waiting to see when the money will appear in my account. I requested the withdrawal through revolut.

We will wait here for the update. Hopefully it will be positive.

The money was almost immediately credited to my account. The problem was solved. Of course, I asked them for a loyalty bonus for all the trouble I suffered and they refused. For this reason, I closed my account at this casino since they did not recognize all my trouble. I also had no guarantees that if I deposited money again and in any possible win, when my withdrawal request would be processed. For these reasons and the fact that I did not want to get involved in such trouble again, I closed my account to have peace of mind.

It's good that you have decided this way to be ok, of course.

Hello everyone,

I’m writing here because I really need some advice.

While playing on the BigClash Casino website, I won a total amount of €22,500. Since then, I have been trying to withdraw my winnings for several weeks, but I keep facing serious problems.

Not only are the waiting times extremely long, but my withdrawal requests are repeatedly cancelled without a clear explanation. I have contacted customer support multiple times by email and live chat, but I always receive the same generic responses and no real help or solution.

At this point, I honestly don’t know what to do anymore. Has anyone experienced a similar situation with this casino or have any advice on how to proceed?

Thank you in advance for any help.

Did the verification process start already, though? Have they asked for some documents from you?

If the casino doesn't say anything for weeks regarding your withdrawal, I hope that our complaint team will be able to get in touch with them regarding your case and find out what exactly is going on.

Send an email to their complaints department. The most terrible thing is that you can withdraw 500 Euros every day and have max 3 withdrawal requests pending. The other thing is that you can withdraw 7000 euros every month.

You will not loose your money, but be careful. DON'T start playing. This is the catch. They do this so you will start playing after all this waiting and the result will be to loose your winnings. So, stop playing and be patient. You will get your money in 3 months period, but it worth's it.

For the past 2 weeks they've been humiliating me for a promotion.

They make fun of you and have you in the past.

Send an email to their complaints department. But also open a complaint here. The guys here do a great job. I had the same issue at the same casino. But in 14 days and after I had sent an email to their complaints department and opened a complaint here, they paid me. Three withdrawals in total. Of course, after I got my money, I closed my account to have peace of mind. But don't go into the trap of canceling the withdrawal. You don't lose the money, it may take a while but you will get it.

Good evening, I have requested a withdrawal of my cash of 400 euros, they have told me 3 business days and from 01/27/26

I'm waiting today we have 03/02/26 and I've sent them messages and they tell me to keep waiting what should I expect since it says in 3 business days if they can't give it like they say in 3 business days let them not write that let them say in 5 or 10 days no that's how I've sent them an email in the chat the same and the same to wait how long should I wait and I've taken everything in pictures

From my experience, I can tell you that you will have to wait 14 days. That's how long I waited to get my money.

Hello, I see that you have already received a recommendation from another player on how long you should wait. We also give casinos 14 days, so try to wait a little longer. I see that they are only giving you standard answers in the chat, which I know players don't like. Also, if they tell you that they will send you the money in three days, it's probably not the best thing if they can't deliver on that. It would definitely be better if they wrote how it really is. 

So can you wait?

Thanks for the help. I got paid today. They put it in this morning. Hope you are well.

It's fine. They didn't take long. I've noticed that these casinos, if you play correctly, give good amounts. It's not like ours where to get 100X it's like winning the joker.

Great, then I'm glad everything is okay. I hope it stays that way.

Good luck. 🙂

Good evening

I have been waiting for the takeover since 28/01/2026 and it still hasn't happened.

In the chat they only say sorry for the delay and that it will be done immediately but it never happens.

I send complaints every day but nothing happens.