Beware of casinos operated by Win Top Ltd and Winstrax Ltd. (page 4)

Hello, I can understand why you’re wondering what could possibly come next when you’re already taking a selfie outside your house to complete verification.

With a £21,000 win, I can see why the casino might carry out more detailed checks. But I also understand how it feels from your side, especially after more than two weeks and so many documents already submitted. It certainly takes some of the joy out of such a lovely win.

Perhaps someone can tell you whether they went through similar checks and what happened afterwards.

Based on everything we’ve discussed about this group, their reviews are pretty poor, and we consider these casinos unsafe and unfair. I just wanted to make that clear from the start.

https://casino.guru/duffspin-casino-review

I found your other post linked to this casino’s review, so I’m assuming that’s the one you’re playing at.

Thank you 🤩

Thanks for reply

yeah I read the reviews after I played and had trouble withdrawing.

ive so far been verified for Id / bank / payment I’ve sent in my wage slips and 3 months bank and Id holding numbers and picture outside my house etc - Friday will be the 3rd working day. To be fair they have been prompt they have emailed me within 24 hours if they needed anymore info and I was uploading quick this is the longest I’ve waited to hear if it’s rejected but then i am wondering is some sort of identity fraud happening with the amount they asked me for ! I’ve won a large amount before and been paid from a difference casino online and their verification was lengthy but with the bad reviews on this casino and win top Ltd I’m a big sceptical I’ll see my money ! I’ll keep updating as I’ve done all verification perfect sending pdf etc so they have no reason to reject me unless it’s just due to being a scam

No problem at all. I understand what you mean, and I know the situation may not look very positive right now.

Still, I think it’s fair to consider two things.

First, it’s a substantial amount. Even at reputable casinos, larger withdrawals can involve a tiring process of additional checks, verification, and sometimes even discussions with the game provider. That alone doesn’t mean anyone has done anything dishonest, I'd say.

Second, the casino’s poor reputation, as reflected in our review, doesn’t mean it never pays anyone. That’s not something we can claim.

I really understand why you’re worried, but I don’t think the situation necessarily means it’s the end of the road.

Thank you

yeah im going to play the long game and keep sending the information in etc I just hope they don’t block my account seen some people say that but I’ll keep updating if I get a payout so others can see as I’ve played fair and handed all documents in correct format.

I completely understand. Personally, I never felt for a moment that you’d done anything wrong.

I don’t want to sound too dramatic, but I sincerely wish you the best with withdrawing the full amount and getting through the verification, whatever that may involve....

We’ll be here, hoping for some positive progress and good news. 🙌🍀

I played duff spin £8,700 and didn’t win they gave me a cash back payment and I won’t £21,000

they confiscated my money and said I breached their term etc

so the end result is I get nothing back ! Well I got £1,000

Should I try and see if I can get some money back and haggle or how do you deal with these situations ? They pointed me to a term on their site but they could have just added that in !

They are saying cash back is counted as a manual balance adjustment