Beware of casinos operated by Win Top Ltd and Winstrax Ltd. (page 2)

I am having serious problems with Kingia9. On 29 September, their Security Team confirmed they were prepared to process my refund. I accepted and provided the requested bank statements, but I have received no money and no response from Security Support since then. Customer Support keeps redirecting me to the same unresponsive department. Has anyone experienced a similar situation with Kingia9, and were you able to get your money back?

I am having a serious problem with Kingia9. On 29 September, their Security Team confirmed that they were prepared to process my refund. I accepted their offer and provided the requested bank statements, but I have still received neither my money nor any response from Security Support. Customer Support keeps directing me to the same department, which remains unresponsive.

Furthermore, in my opinion, the casino uses misleading advertising by presenting itself as a German casino and claiming to be the "Best Online Casino in Germany for 2026."

Has anyone experienced a similar problem with Kingia9 and managed to get their money back?

I have been waiting for my money since 29 September.

Hello, I get it. That's why I keep bringing up the complaints. This is how we implement users' experiences into the casino reviews and overviews if we have enough patterns gathered through the investigation. I'm sure we agree, and forum posts are a good way to raise awareness on the forum, of course.

I'm really not sure what you can see on our website, but those casinos already have many warnings, a few examples:

I would not play in those casinos; that's why we review them in the first place.

Hello, frankly, I cannot speak for other players who may have experiences with this casino. I'm sorry for what you've been through, and if this casino is as poor as the others mentioned, I wouldn't be surprised by such an outcome.

Let's see whether the complaint has potential to help.

Hello

Has anyone had any experience with Wintop's Casino Sherluck? I can't find anything about it here.

Hello,

I did not have much either. Could you please send me the active link to this specific casino? I'll review that again and report to the Data Team eventually.

Thank you in advance.

https://sherluck555.com/en

Yesterday I received an ad for this casino. I registered, deposited some money, and won quite a bit. I then requested a withdrawal, and the only thing I had to upload was an ID. I was quite surprised, as other casinos still require additional documents. I've also never had such high odds of winning at any other casino. The slots are really running incredibly well. I had a bad feeling about it and searched for this casino online, but found nothing. Then I came across this forum, which is about top casinos. So, I guess I've fallen for another fake casino? I have to wait until Wednesday; the withdrawal and the ID will be verified within three business days. We'll see what happens.

Hi,

This is another copy casino on the Win Top Ltd Anjouran license.

I have commented a number of posts detailing the scam.

I have £1000 balance in Spartaza22.com and I’m no longer even bothering to chase it, only raise awareness to other users.

Ive not found a single user on any forums who has successfully become fully verified and withdraw after the initial first withdrawal.

They will reject the withdrawals, send you an email asking for full KYC verification which they will review every 3 days and reject.

Hello Gretche70, thank you for the link.

Just as I thought, this casino is not in the system, but just as I mentioned to another player regarding this operator, the casino we have reviewed mainly possesses quite low safety indexes. While those casinos are not fake in terms of not being established, they are risky and some are proven as unfair already.

Therefore, thank you for adding more casinos to the spotlight. I'm in touch with the data team to pass all the missing pieces to them. Easy winnings are one of the warning lights indeed, though in most cases pure scams need no deposit, offer huge no-deposit bonuses, let you win really big and then start with the verification or withdrawal fee.

I just hope it's not like this.

Actually, let's hope those three days are final! Let us know, please. And thanks again for your help.

Hi, I really appreciate helping players to get away from those casinos and I understand that sometimes it is more convenient to let go.

In any case, this specific operator has not been doing very well, so it's good to have a fair warning and a list of casinos on the forum.

I was just in the live chat and asked when my ID document and withdrawal would be processed; today is the third business day. They said it would be reviewed today. I'm very curious. It's always the same person in the live chat, no matter when I go in; she calls herself Ivy. The casino hasn't been added to your system yet either.

Of course, nothing was edited. I guess I've fallen for a Wintop casino scam too. That was pretty obvious after reading some of the things I've read here.

I am sorry to see that this casino is experiencing delays. Given the circumstances and the low quality of the other casinos in the same group, I understand that any delay appears suspicious.

Unfortunately, there is little to do. They have been responsive, but the withdrawal must be carried out on their end, and that is what matters. There are no questions about that.

I'm curious, too, and hoping it won't take long.

I recognized the scam used by Win Top casinos and started this thread. It's good that many affected players are coming forward and warning others. I also included a current list of Win Top casinos right at the beginning.

Perhaps Casino Guru and other review sites could publish a warning list of such casinos so that many players can avoid these fraudulent casinos.

I would even go a step further and say that all casinos whose operators are based in Cyprus should be considered fraudulent casinos.

Although an EU member, Cyprus legally grants these companies a gray area where they can cheat at will.

Now it's been confirmed what everyone here is saying. After the 3-business-day period, they've canceled my withdrawal and are demanding further documents. I've uploaded them and requested another withdrawal. I'll request the next one tomorrow. You can only request €500 per day; I have a total of €1000. They're again stating the 3-business-day period, so it starts tomorrow, since today doesn't count. Monday would then be the third business day, and they'll probably cancel it again on Tuesday. But I'm already prepared for that.

Hello, and thanks for getting back to this very useful thread. Frankly, we have no front-end features to provide a specific list and keep it updated based on forum content, I'm afraid. Instead, we combine the forum itself and the casino review page, which was redesigned to include all key metrics on one well-structured landing page. "Sister" casinos we could identify are also part of each page as well as related forum threads. I would not expect any major changes soon; those are frankly technical limitations.

I must admit, though, that when it comes to linking casinos to each other, especially those with the same owner or operator, it is not well linked in its current state.

I see how it appears in the context of this entire thread, and I am confident you are prepared. To be honest, I believe it would be inappropriate to attempt to express a potential casino's perspective, given the similarities in experiences. Perhaps a note for potential passive readers or players in the same situation: while we must provide casinos with 14 full days at the start, you are all welcome to file complaints regardless.

I will be there to see the progress, and I get that your expectations are now clear.