Beware of casinos operated by Win Top Ltd and Winstrax Ltd. (page 3)

Unfortunately, I could not find this casino in our database. We do, however, list another casino operated by WinTopLTD called Spin Formula. Is that the casino you mean, or are you referring to a different one? Please send us its exact URL. If it is not in our database yet, we can add and review it.

Regarding your withdrawal, I understand that you used a bonus and now have 2,500 in your account. Is this amount already fully withdrawable? In other words, have you completed all wagering requirements, and was there no maximum cashout limit connected to the bonus?

You can certainly give the casino some time to process the withdrawal. As you may already know, we usually allow casinos up to 14 days to pay a player. If nothing changes and you cannot get a proper response from the casino, you can submit a complaint with us, and our team will try to investigate the situation.

Yes, Spin Formula.

When I Google it, an entry for the casino appears on Casino Guru, but when I click on it, nothing happens.

Yes, everything has been implemented and is fully payable.

The most important thing now is whether you were eventually able to complete the verification and withdraw any money.

I understand that a withdrawal limit of 500, regardless of the currency, is quite low. However, if the casino is actually processing and paying your withdrawals, that is at least a positive sign.

So, are you now fully verified, and have you already received any of your withdrawals?

I see. This gives me a clearer picture of what’s still needed for verification. Still, I think it’s best to stick to what we can confirm and focus on what’s preventing you from completing verification.

You mentioned that your bank statement won’t be available until 1 November. Have you tried contacting your bank to ask whether they can issue it earlier on request? Some players from Germany have told us they were able to obtain one by visiting a branch in person. Of course, that depends on the bank, but it may be worth asking.

Furthermore, are you able to obtain the registration certificate the casino requested as proof of address? I’m trying to understand whether both documents are still outstanding or whether the bank statement is the only thing holding things up.

I know the situation is frustrating. Let’s see whether there’s a practical way to obtain the documents you need and move the verification forward.

Thank you for clarifying. If you can find the casino’s page through Google but are redirected when you try to open our review, this is probably caused by restrictions in your country. If you have access to a VPN, you may use it on the Casino Guru website to view our casino reviews. However, this only applies to our website, you should always check a casino’s terms before using a VPN to play there.

Regarding your bonus, everything appears to be in order based on what you have described. If you fulfilled all the conditions correctly, I would give the casino some time and see what happens. If it stops responding or refuses to pay you, you can submit a complaint with us.

I should also warn you that this casino does not have a good Safety Index. I found two complaints currently in progress, two unresolved complaints, and another complaint that was rejected by our team. This means that some of the negative information you found online may have a reasonable basis.

We can still try to help if necessary, but submitting a complaint does not guarantee that the situation will be resolved, especially if the casino refuses to cooperate. I hope everything works out well in your case, but I wanted you to have realistic expectations.