Beware of casinos operated by Win Top Ltd and Winstrax Ltd. (page 3)

Unfortunately, I could not find this casino in our database. We do, however, list another casino operated by WinTopLTD called Spin Formula. Is that the casino you mean, or are you referring to a different one? Please send us its exact URL. If it is not in our database yet, we can add and review it.

Regarding your withdrawal, I understand that you used a bonus and now have 2,500 in your account. Is this amount already fully withdrawable? In other words, have you completed all wagering requirements, and was there no maximum cashout limit connected to the bonus?

You can certainly give the casino some time to process the withdrawal. As you may already know, we usually allow casinos up to 14 days to pay a player. If nothing changes and you cannot get a proper response from the casino, you can submit a complaint with us, and our team will try to investigate the situation.

Yes, Spin Formula.

When I Google it, an entry for the casino appears on Casino Guru, but when I click on it, nothing happens.

Yes, everything has been implemented and is fully payable.

The most important thing now is whether you were eventually able to complete the verification and withdraw any money.

I understand that a withdrawal limit of 500, regardless of the currency, is quite low. However, if the casino is actually processing and paying your withdrawals, that is at least a positive sign.

So, are you now fully verified, and have you already received any of your withdrawals?

I see. This gives me a clearer picture of what’s still needed for verification. Still, I think it’s best to stick to what we can confirm and focus on what’s preventing you from completing verification.

You mentioned that your bank statement won’t be available until 1 November. Have you tried contacting your bank to ask whether they can issue it earlier on request? Some players from Germany have told us they were able to obtain one by visiting a branch in person. Of course, that depends on the bank, but it may be worth asking.

Furthermore, are you able to obtain the registration certificate the casino requested as proof of address? I’m trying to understand whether both documents are still outstanding or whether the bank statement is the only thing holding things up.

I know the situation is frustrating. Let’s see whether there’s a practical way to obtain the documents you need and move the verification forward.

Thank you for clarifying. If you can find the casino’s page through Google but are redirected when you try to open our review, this is probably caused by restrictions in your country. If you have access to a VPN, you may use it on the Casino Guru website to view our casino reviews. However, this only applies to our website, you should always check a casino’s terms before using a VPN to play there.

Regarding your bonus, everything appears to be in order based on what you have described. If you fulfilled all the conditions correctly, I would give the casino some time and see what happens. If it stops responding or refuses to pay you, you can submit a complaint with us.

I should also warn you that this casino does not have a good Safety Index. I found two complaints currently in progress, two unresolved complaints, and another complaint that was rejected by our team. This means that some of the negative information you found online may have a reasonable basis.

We can still try to help if necessary, but submitting a complaint does not guarantee that the situation will be resolved, especially if the casino refuses to cooperate. I hope everything works out well in your case, but I wanted you to have realistic expectations.

I would also like to draw attention to the casinos of Green Champions Leader SRL.

Since no payout has ever been made, I can't write anything about whether these casinos pay out or not.

But what they all have in common is that the games go incredibly badly and the money in the account is lost very quickly.

Empty spins without any bonus games. Bonus games are rarer than anywhere else, and if there is a bonus game, even with 20 spins and an increasing multiplier, it yields almost nothing.

Therefore, I have security concerns. I suspect that players might not even be connected to the game providers' real servers, but possibly to fake servers with fake games.

This is my own subjective opinion, and based on my experience, I would advise against all casinos in this group.

I have the registration certificate, but I can't get the bank statement until November 1st. Okay, I'll see what happens after I upload the bank statement. And yes, I'm prepared.

Thanks for making it clear that this is your personal impression based on your own experience.

Poor results, rare bonus rounds, or weak bonus-game payouts can certainly make a casino feel suspicious, but on their own they wouldn't be enough to conclude that the games are fake or that players are being connected to unofficial servers.

If you come across anything more concrete, for example, a game behaving differently from the provider's official version, missing provider information, unusual game URLs, or anything else that can be checked independently that would be much more useful for assessing this kind of concern.

For now, I would treat it as your negative playing experience rather than evidence that the games themselves are fake.

Okay, thank you for your response. I was hoping we could find a way for you to get the necessary bank document sooner, but I’m not familiar with your bank, and I trust you know what options are available to you. In that case, I agree we’ll have to wait, and it’s good that you’re prepared.

They have now rejected my registration certificate from the public authority, which was requested, without giving a reason. My emails are also being ignored, so I have filed a complaint.

That’s a very unpleasant development, and given everything that happened before, I understand why it raises concerns. I really hope the complaint encourages the casino to communicate and cooperate with you much better. I don’t want to pass judgement, but from what you’ve experienced, it doesn’t sound like they’ve given you much to praise.

I played here over 5 weeks ago won 3650£ but nothing no money I’ve now been blocked a land ripped off no emails nothing i want my money back Betmica massive scam !!!!!! Tried everything in the end they blocked me my bank is involved and in touch do not play any off these Greek website it have ruined my life

Yes done exactly same to me mate I haven’t had fukal tho won 3650! They took all my deposits threw Apple Pay then refused everything to pay them bots u speak to are a bag off shit they block u when u get nasty

Same here all gone they don’t pay u

Ever single casino under win ltd is a scam a won’t pay out betmica stop 3650£ from me !!!!

I had very similar issues until they cancelled my withdrawel returned £50 to my casino account and £450 lost as live chat said they had no idea where the money had gone then 10 minutes my account closed , I have screen shots of 2 withdrawals processed and sent to my chosen payment method which never cleared into my bank

The case is here 👈

What stands out to me is how similar these verification problems seem to be across different casinos. Asking for additional KYC documents isn't unusual, but repeatedly rejecting them without explaining what's wrong is a different matter. If a casino says a document isn't acceptable, surely they should tell the player exactly what needs correcting. Otherwise people are just stuck submitting the same information over and over again.

Well, it’s no wonder the Safety Index scores of casinos in this group have been dropping. It’s linked to similar unresolved complaints, where the operators haven’t backed up their decisions.

I’m really not in a position to defend these casinos. I understand why, from a player’s perspective, their lack of cooperation during the complaint process makes the confiscation seem unfair. That makes sense.

The casinos are welcome to join the complaints and explain why they believe their decisions were justified. It’s really disappointing to see these cases remain unresolved.

(I also noticed you were probably trying to link to your unresolved complaint so others could see what you’ve been through. The link wasn’t correct, though, so I hope you don’t mind that I edited your previous post and added the direct link to your case.)

If I may add my view, I agree this is very common, but I think it comes down to two things: how the casino’s platform works technically, and how helpful and available the support handling KYC actually is.

A casino might have a great upload page that clearly tells you which documents to submit, in what format, and where. But then someone checks your documents, finds something that doesn’t meet the requirements, and all you receive is an automated email saying your bank statement couldn’t be approved.

That doesn’t necessarily mean the whole system is badly designed. It just feels like the practical part is missing. You’re told something is wrong, but not what you need to do to fix it. Sometimes I wonder whether the people setting up these processes keep their actual purpose in mind.

I don’t want to go into too much detail, but the more we discuss these situations with players, the more I feel it all comes down to meaningful communication from the casino. A prompt or an automated reply alone won’t solve that. You need someone to actually think about the situation and want to help the person on the other side get it sorted out.

I know we shouldn’t generalise, but that’s honestly how it often feels to me.

I have been trying to withdraw for over 2 weeks address / bank / proof of payment approved . I went through SOF and POW checks all info send then they wanted a selfie with Id and paper with numbers then a selfie outside my house is last thing I have submitted - do I have any luck getting my money ?

I won’t £21,000 so far paid out £1,000 before all the extra check

duffspin7 is the casino

waiting to see what’s next after the picture outside my house has anyone got further than this ?