Betzino Casino - general discussion

If you want to discuss anything related to Betzino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have a question for the community. When you play here, do you feel like you're playing real slots? I don't! I've been playing the same slots for years (Rise of Olympus, Rise of Olympus100 which I've been playing since it came out and Book of Dead). I know these slots very well and I think this casino offers fake slots because the slots don't work the way I know them. And since when did Rise of Olympus100 have the slow spins or fast spins button? It's not usually only available with the old Rise of Olympus, but not with the new one and in this casino there is this option with this slot. In my opinion, no real slots are offered here. Even if the casino has 2 licenses, that does not mean that it is reputable. Nowadays every idiot gets a license as long as he has enough money.

May I suggest a little test? I mean, both games are freely available here in the free games section, and I'm now wondering whether both look the same and behave the same way.

https://casino.guru/rise-of-olympus-100-slot-play-free

https://casino.guru/Rise-of-Olympus-slot-play-free

No need to do that, of course. It's just an idea.

Good morning.

Small correction to be made. betzino accepts French players.

And the support speaks in French.

The site itself is well designed, we are quite comfortable looking for games and playing.

Just too bad they don't add more providers and games.

We quickly made the rounds of the games.

Support is always very responsive.

They have a new "little brother" that just opened called AmonCasino, I couldn't find it on your site.

Good evening

Hello, thank you for providing us with this information. 

When it comes to AmonCasino could you provide us with a link on this thread (https://casino.guru/forum/casinos/do-you-know-a-casino-that-isn--39-t-reviewed-on-casino-guru) so I can forward it to our data team for review? We have that thread for such new casinos

 

Also how did you find this casino, did you play there or was it just randomly found?  

It's done. I left the link and name of the casino

Yes I played it just once so very little hindsight. I found it thanks to the members of a forum on which I am there who also tried it.

The support is the same as Betzino.

I know from their feedback that the payments are very fast.

For my experience, it is not very positive in the sense that I find that there are too few suppliers. So the trick is done very quickly. Games are not always smooth.

I didn't enjoy it. And I'll wait until there's more choice, maybe, to go there again.

But responsive and very kind support. And serious in the regulations

Very appreciated!👌 Once the casino is reviewed and listed, feel free to create your own user review 😉 to help out other players.

Have a nice afternoon!

Has anyone else not been able to withdraw their winnings today??

Hi, did you only today failed to withdraw your winnings or is this problem lasting longer ? 

Don't play guys in betzino I play I win a lot and take the money telling me that I break terms and condition from bonus but the bonus was finish. Plss tell me how to recuperate my money

Hey, so what specifically did the casino tell you that you violated please ? It occurs to me that often players have a problem with the maximum bet on bonuses, or that they played on a restricted slot. So what is the obstacle in your situation? 

I also noticed that you have already opened a complaint, so our team will also try to find out what is the matter and help you if possible. 

I'll be waiting for a reply. 

Tell me that I break the terms of bonus. But he accredited 5000 and other 58000 taked it not fair if I break the rulles way accredited only 5000? At least if he tell me you break the rulles and you have only half of your winning. And I now that this site it not licenced in UK so I think it illegal to take deposit from UK players

When I had my bonus active I think that I win 10000 and that it so if the rulles of terms it breake the casino have to take only what I win when the bonus was active  no ?

I don't know why the casino only gave you a portion of the winnings. And that's why I asked what specifically the casino told you that you violated when you played with the bonus. Do you know anything about that? 

To tell you the truth, I don't understand what you're writing that well, because I'm a bit lost. I'd like you to help me and try to explain what I'm asking. I would be grateful to you. 🙂

I don't now way the casino give me only 5000 and with other 58000 tell me that I break the terms of bonus . He tell me that 5000 was a goodwill gesture from the site . But I sayd ok I break the terms ok keep the money that I win when the bonus was active and give me other that I win when the bonus was finish.

Yes tell me that in the terms and condition it 12.10 that tell me to bet only 5 € at the time and maybe this was true I don't remember but most of the money was win after I finish the bonus

If you broke casino rules when you used the bonus, then I'm not surprised they took your money. 

However, I see that you write that it could be an exceeded max bet. You should always read carefully so that things like this don't happen because it's one of the most common ones. 

Also, do you know what bets you gave if they were higher than 5€ ? Is there any betting history on your account ? 

I also notice that you say that the money they took from you was won after the bonus was fulfilled. Can you try to send some screenshot of what bonus you took please ?

So the 17.000 was win when bonus was active in 4.03.2024 and after bonus finish I win other 63000 and in 8.04 was make 2000 successful and in 12.04 other 3000 successful. If I break the rules way make my withdrawal successful and way let me play with that money 10 days ? The bonus was slots welcome part 2 and was only 18€ and was make from mistake because usually I don't play with the bonus.

I understand if I break the rules and when I finish my bonus you take the money and say hey you now ours terms and condition says you can't play more then 5€ and there I say a ok it my mistake. But let me play 10 days more win more and more money make me 5000 withdrawal successful and after take 58000 I think it not fair and nither illegal from part of the site. Maybe I'm wrong but I spoke even with 1 lawyer friends and say me the same If you brake terms and condition it right think to take that money but it wrong to let you play other 10 days.

Hey there.

Just to understand the merits of this problem, may I ask you a few more questions? I feel this is quite related to what we call "mixed funds". So, please correct me if I'm wrong:

It's a situation when a player might feel like the bonus has ended, but from the casino's point of view, bonus terms still apply.

Usually, players have to withdraw the funds once the wagering has been completed, otherwise, those bonus limits are still active as the bonus itself.

Does it sound familiar, perhaps? I mean, in this particular casino, do you know when the bonus ends? It might be by completing its wagering requirements or by submitting a withdrawal request.

It probably sounds like a tiny difference, yet the consequences are huge.

So, just before I delve deep, could you let me know whether this situation is close to the problem you have with the casino?