Betti Casino - general discussion (page 3)

Looking for advice I have won 1000.96 on betti.com. I'm really hoping this site is genuine that money would really help. But I see so many negative comments can a guru assist

Hello.

I'm sorry I'm going directly to the bottom - I would not say this casino is a safe place to play - it is not:

https://casino.guru/betti-casino-review

🙁

So, what is the situation: Have you passed the KYC yet? In what status is your withdrawal now?

Let me know all the details related to your withdrawal, please. Let's see with what we are dealing with... 🙏

This casino is awful. They do everything to not pay you. My withdrawal was approved this morning. Then it was returned to my balance. Spoke to live chat. They said it was a technical error that's why it was returned back to my balance and that I have to wait another 48 hours to be approved again. Which it was already approved before

Yes I self excluded after losing money and finding the slot I play a bit dodgy. You can only self exclude for 1 month. I wrote them a really offensive email and they still wouldn't close my account!! Find a better casino. I'm using Goodwin now they made me a VIP and that has benefits so much so that Ice had a few nice wins. They offer weekly bonuses so wagerfree spins and you can use Mifinity.

Do you believe anyone from the staff just can't approve that immediately again? I mean, I hate to speculate, but I'm also a bit hesitant to accept something like that these days.

Hi, I used my friends card for deposit with his permission as my card does not allow gambling deposits.

I have deposited on Betti.com and I am looking to make a withdrawal but they have asked for a picture of the card.

I have already sent proof of id and proof of address and proof of withdrawal method.

My friend is happy to sign a letter of consent and confirm I had his permission to use his card.

What should I do? I have looked online and some say if you say you used someone elses card you cannot withdraw and they will close your account. Can anyone confirm?

I have the letter of consent signed with a picture of the card and his id ready but need more advice before I send it.

Will appreciate any help greatly!

Hello.

Allow me to say you took quite an unnecessary risk by using someone else's card. Please avoid that in the future.

This is indeed a rule violation, and the casino may consider voiding your winnings. 🙁

I'm not sure what advice you expect now, though. You have not informed the casino yet, I reckon, but you should. It will all come to light during the KYC (know your customer) process.

Aside from looking somewhere, focus on the casino's terms and conditions:

"You may only use your own personal credit/debit card or other payment method to fund your Account. The name appearing on the credit cards or registered on the payment accounts used for deposits or pay-outs must correspond to the name registered on your Account.

The use of corporate cards or business accounts are prohibited on the site."

I'm sorry.

had to add this about betti casino so i find this casino really quiite a cool interface slick smooth running games good promos but one thing i have to now say is that ive had two withdraws now sitting way beyond the stated timeframe.come on betti casino.

in the modern casino world where we can receive our money in seconds then if you say 48 hrs then stick to it to build a solid customer base.

a casino has to gain trust from its players .slots are becoming so insanely popular that to put your self at the forefront of this field no matter where your based is gonna be financially advantageous to you .

i got one this to end this with .

be better betti lol

so betti did do betta as i got my withdraw late a bit but acceptable ty

Hi, it's quite interesting that sometimes players have a good experience even in casinos with such a low safety index as here. Personally I would be cautious about depositing into it, but I guess the experience of other players speaks for itself. 

As for your withdrawal, did the live chat tell you it would take 48 hours, or is that written somewhere in the Terms and Conditions? I don't think two days is a big deal yet, so that would be fine by me. 

Anyway, what slots do they have that have become popular and do you like them too ? 

n reply to jaro hi there mate yes i was told that normally it takes 48 hrs but in the t and c it clearly states 1 to 3 days im kinda ok with even longer as long as its happening im cool.

to me the chat support has been really kind and available 24/7 thats a big thumbs up to me.

the slots lets say its more quality over quantity which i like the megaways slots are on focus there the layout search and way the games play as in smoothness is amazing i hate lagging sites .

so all in all a good place to blow a few dollars jaro and who know maybe from time to time get a good win the other day i got a max win on mental payed 13.000 euros plus from 0.20 euros stake how mad is that my lucky day hey gl dude cyaaaa.

I think that's a pretty reasonable time, since most casinos take even longer. Of course, someone is not willing to wait longer, so that's why I asked how it is for you. You say it's cool, so it's all right. 

As far as support is concerned, I've come across the opinion of some players that it's one of the most important things. Do you feel the same way ? 

In terms of slots, I understand what you are saying, so thank you for sharing your opinion. 

Regarding your last win, I'm surprised. From 0,20 cents to make 13,000, that's awesome. I once saw on this same game to make 25,000 from 1 euro. For me, that would be something unimaginable. 

Anyway, I hope you will continue to do well and feel free to share your next win with us. Have a nice day. 

Betti is indeed a dodgy Casino based on the always different Company names I see on bank transactions with them but it comes with the territory with casinos registered in Curaçao. Plus I get the benefit of being able to buy bonuses as a UK player - can't do that with UKGC regulated casinos. One thing they do for sure, they almost certainly delay withdrawals in the hopes that you'll cancel it and give it back to them...either that or liquidity issues. Any concerned punters - just be patient, they pay out, but do be aware that where possible they use lower RTP version of games. 😀

Hello, I see you have some experience with the casino. Have they paid out any money to you too ? How long did it take and what method did you use if I may know ? As for the lower RTP, what is the specific RTP on the games ? 

Anyway, I would say the best thing to do would be to play in casinos that are licensed in the UK, so as not to cause unnecessary problems. But that's just my recommendation. 🙂

Hello! I’m really after some advice. I’ve been a user of the Betti casino for a couple of years before. I’ve made many deposits and 1 withdrawal of €100 with no issues. On Wednesday 21/2 I won €1700. I withdrew at about 11:30pm. The following day I was told I need to provide proof of Apple Pay for verification. This was provided and almost instantly approved. I followed up with like live chat to confirm all was verified and withdrawal going ahead, I was assured everything was fine. I was advised 48 hours for my withdrawal to be approved so last night at 11:30pm I attempted to check the progress of my withdrawal but each time I tried to access the site I was met with ‘Server not found’.

ive never known of this before. I am so confused. I don’t know what’s happened. Has the website gone for good? Is it temporarily disabled? There seems to be no information anywhere online that I can find that will shed any light on the matter.

I will be so disheartened if I have to say goodbye to my winnings, but I really want to give it a good try to resolve the issue before I accept the loss.

I don’t suppose anyone could please shed some light on this issue please?

Check the site again, I can access it. Whenever you want to know if a site is functional or not you can use https://www.isitdownrightnow.com/ to check

Thank you for your advice. I’m still unable to access the site. I checked the web address you advised, according to that the site is down for everyone but has been for over a week which isn’t the case obviously as I was able to use it early yesterday. Does this look right to you?

Thank you very much for your response though. I feel I may still have some hope. 

I used the casino guru link to check: https://www.betti1.com/en/

It's working, or are you talking about a different site?

That is sooo bizarre!! I have always used Betti.com to access that site, never before have I included the ‘1’ to the web address and always accessed the site. I’ve just followed your link and ended up on the site! Even following the Google search links for the site came up with the same problem I was experiencing of the server not being found!

I also emailed support@betti.com in which I’ve received emails from regarding my account previously and they bounced back saying domain not found! Very odd!

Anyways, I’ve accessed the site, spoken to an advisor and resolved the problem! My withdrawal is still pending approval but I’ve been assured it should be dealt with by tomorrow. So fingers crossed.

I can’t thank you enough for your help today. Something so simple for you but for a technophobe like me it’s been a rough ride lol!

Have a lovely weekend!

You're welcome, hope you get your withdrawal without anymore problems. Whenever you encounter problems with any casino always write in the forum, eventually someone will reach out. Have a nice weekend too 😁

Hi, I already wrote you about this problem here in this thread: https://casino.guru/forum/complaints-discussion/betti---server-not-found#post-95403 so it will be surely good if we keep the conversation in one for simplicity. The best place to do it would be here in this official casino thread. 

I'll keep my fingers crossed with the withdrawal, and if you have any other difficulties, you can turn to us. 🙂🤞