BETSSEN Casino - general discussion

If you want to discuss anything related to BETSSEN Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

What kind of taxation does Betssen have in Finland?

Hello,

maybe it would be worth the time to ask the casino and consult its terms and conditions. 

Try this tab as well:

https://casino.guru/betssen-casino-review#tab=js-tab-payment-providers

In casinos outside the EU economic zone (practically Curacao) it is about 20-30% of the winnings, of course I wouldn't necessarily report any smaller winnings

Hi, I deposited €10 via JetonWallet for the welcome bonus at Betssen Casino on 03/06/23 but it was not credited, so I contacted the chat service directly and explained the bonus problem to them without starting to play with my €10 real money ... although she is of the opinion that I had to press the appropriate bonus button before depositing, although I have already learned from CasinoGuru that neither the bonus code nor the deposit option has to be confirmed before depositing. There was only a 10% cashback option before the deposit to confirm, but then only for the Sticpay and Netteler depositors. I made a screenshot of it in my player account and sent it to the chat service, but I get a stupid answer that I should have clicked on it for the welcome bonus.. and that retrospectively nothing is possible anymore. Before I file a complaint, wanted to follow up this path

I know it's just 10 eur, but I understand your point. Casinos can add anything they want. Generally speaking, they don't want to do it manually, because it's time consuming. Anyway, if they want to lose a new customer only because they can't credit him a bonus (a bonus that everyone else gets anyway), it's their choice. Don't start playing with your deposit until it gets resolved. I also suggest you to contact them via email, add screenshots etc. You might be more lucky.

10th July - casino available for ukrainian players. Won there ~1,4k USDT out of ~270 USD deposit through CRYPTO.

11th July - casino blocked my account and decided to refund deposit only (their RISK MANAGEMENT team)

12th July - casino says that they don't allow ukrainian players to play in their casino.

Imagine what would happen with guy, who won in 10 times more. Do not recommend to anyone. They are just ripping of their players. Especially from poor countries.

This is interesting!

And additionally, now they claim the only thing they can actually do is to refund the deposit (or deposits) because players from your country are not accepted anymore. In the meantime, no chance to pass the KYC for you...

Did I miss anything? I read your complaint just briefly.

That's quite ridiculous, I'd say.

If the management plans to restrict a certain country, some measures need to be taken first. I would start with verifying players affected by the restriction to ensure they will get the balance previously gained by actually applicable conditions...

I didn't get the bonus either, supposedly I deleted it which is a lie! I contacted support before I started playing and I was told the tale of self deleting and they couldn't give me the bonus.

The casino is so fine ,cool and wunderful ...

Sounds great. How did you manage to come here, if I may ask? 🙂

Betssen is Good platform to play Deposit are also fast but there verification Of customer is quite odd , I have provided all necessary documents required for a casino to verify I provided Id card selfie as they demanded as well as bank statement and adhar OTP during time of deposit (adhar OTP is quite a confidential thing and it gave all details of individual )but they are not verifying me and asking again and again for Additional Documents , Please casinoguru help me Even I said that you can ask for any documents but still they are just saying give this give that

Hi, I see that the main problem is verification. Since you have to give some documents all the time, does the casino always ask for something else or does it ask you for a specific document several times ? What other documents should you provide to the casino ? 

Anyway, I saw that you have opened a complaint, so if it continues like this, our team will try to help you. 

Hi

please note this casino had closed my accounts after I won more than USD 6000 and this is not a and I need my money ASAP

Hello,

I honestly do not know where I should begin. We are currently unaware of the reasons behind the casino closing your account, so could you please provide more details so we can discuss this further?

Hi

they had informed due to the management team it was closed and no evidence provided and they had given some terms and conditions which I was asked to provide some evidence but nothing given

Hi! Aha! It seems to be in accordance with the management's decision - end of the line.

Can you kindly share the statement? Are you certain there was no specific mention of a rule? You know, proofs are not as common as one may think, but terms breached should be stated.

I really can’t remember and I was asking the evidence and they can’t simply close the account after wining

Could you please clarify how the casino informed you? Did you receive an email, for example? Can you find it to provide a screenshot here, please?

In my opinion, knowing the reasons is the key to finding the best approach.

Hi

i really can’t remember coz they sent me lot of clauses