Betsolino Casino - general discussion (page 5)

Which method did you use for the deposit? Normally withdrawals have to be done using the same deposit method, unless the casino gives permission to do otherwise

Did you receive your money today?

I made the deposits with paysafecard

If the casino gave permission to withdraw with a different method then everything should be okay, you should get your money eventually

No 🙁

What does support tell you about how the draw will be done?

As far as I know it was transferred by the casino so the status was set to 'ok'?

Thanks a lot for this tip; I'll save it for later.

I'd also like to thank you for supporting others, especially those who are not so skilled in using crypto. Much appreciated!

They said that it's send out.

Yes

Do you contacted your bank regarding this?

No

Casino told me: We regret to inform you that there is a delay in processing your payment, and we apologize for any inconvenience this may have caused. We want to assure you that we are working diligently to rectify the situation and thank you for your understanding. Your complaint will be immediately forwarded to the finance department for urgent attention.

Can we get in contact with the license authorities of this casino? Does anyone know where the casino has its license?

Hi, unfortunately casino has it's licence in Costa Rica, so it basically means that they have no licence.

I have the same issue with 5bonuses casino that is also operated by Betsolino Limited. They have not refunded my deposit for almost 2 weeks now, chat is useless and email does not even reply.

Betsolino Limited is located in the UK, so I think it might be wise to contact local authorities there, because from what I have gathered, this company has frauded a lot of people within the past few weeks.

Probably Costa Rica.

But AskGamblers has already terminated the partnership because of the bad license.

Can CasinoGuru help us get our money?

They probably won't. They even rejected my review for the casino, as I wanted to warn people not to play here. Lately it feels that Casino guru has all the scammers back. I used to trust this website in the past.

Also, it might be a good idea to contact your bank and see if chargeback is possible for the deposits. They might be able to help you if you paid by card. Transfers can also be reversed in some cases, but that is more tricky.

Thanks for your answers… You are waiting for your deposits to be refunded I read. Why does the come back to you? Is it possible to get deposits back? In my case the deposits amount are equal to the requested withdrawal amount. So in my case it doesn’t matter which one comes to my bank account hehe

Unfortunately I paid with crypto..

I requested a refund, because I could not play in the casino. As I did not bet at all, I requested a refund. After I did not hear from them completely, I have requested a withdrawal. None came to me.

Okay, I think in this case the transaction cannot be reverted.