Betsolino Casino - general discussion (page 27)

As expected, my complaint was closed as unresolved

My complaint was closed as unresolved, and Casino Guru confirmed that Betsolino does not have a license

I understand your attitude and your opinion as much as I can and I think you have expressed it well. When the complaints are investigated and the casino does nothing, the safety index will change and if they continue to not pay out players, we can talk about maybe adding something to their review. I'm not in charge of that, unfortunately. 

I don't think we need to speculate too much about whether we would be luring players to such a casino, because the answer is that we are not trying to lure anyone to any casino. If all the players didn't play, it would probably be more beneficial. 

Anyway, as far as the license and this question is concerned, I've had it checked again, so if I find out anything I'll let you know. 

I understand the frustration of all the players and I don't defend a casino, but also our procedures have to be understood by the players and someone who has been with us for a long time knows how it works. I just don't think it's right to immediately put something like players say when the casino doesn't pay. I'm not saying that in this particular case but in general, it just doesn't work that way for us. Especially if the casino was fresh maybe 1 week ago. If the casino continues to do these things, then there is a possibility that it will happen and you will see a warning on their review.

I understand all the players and I would be upset myself, I am also sorry to see that nobody gets the money, but in contrast, we have a casino that has a safety index of almost 0, a lot of warnings and yet some players deposited there and then came to complain that it is our bad. Sometimes I have the feeling that nobody can be satisfied to everybody's satisfaction. 

I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?

Yes, I found that too. The question is, is this betsolino limetd also the right company because I believe that everything is just fake and the casino operators only use the name to look better and be credible

If you have contact details or names, publish them!

Affiliate Manager and the person who answers the complaints here: Stefan Neumann - you can search for him on LinkedIn.

If it's freely available information that you found on the internet then I don't think there's a problem in sharing it. 

I think that if you are determined, you can try it but I can't guarantee you what the result will be because I am thinking that even though the CEO is from the same country but the casino is registered in the UK, whether you will be able to do something. But maybe it is better to try something than nothing.

BETSOLINO LIMITED Filing History - Find and update company information - GOV.UK (company-information.service.gov.uk)

This is the address for pdf files

BETSOLINO LIMITED Filing History - Find and update company information - GOV.UK (company-information.service.gov.uk)

What can you do with the information now? Can you contact someone?

Yes you can if you get an answer that is a ????

I emailed betsolino limit but got no reply

From the looks of things, my complaint will be closed today and shown as unresolved. 5bonuses is not responding. I will never pay with PayPal and paysafecard again, only bank transfers, so you can get your money back in an emergency.

The same here, never gonna use paysafecard anymore!

Well, yes, that's something I've seen as well, but nobody answered us, otherwise they would have solved the complaints. Whenever we get in contact with someone and they are willing, it shows. There are casinos that can tell right away that they won't deal with us. However, if they have no interest and no one is approached, it's impossible to help. 😕

Don't you have any further information about the casino, such as other contacts, contact addresses, email addresses, etc.?

No matter if you contact the answers not why they just want to rip off money and nothing more

Attention, all casinos that were opened in 2024 are absolutely dubious and only pay out a few players to gain trust and then there are no more. Only play casinos that have been on the market for 3 to 4 years

Well, we have a couple of them, but we used all the ones we had and could. If the casino doesn't want to cooperate and respond, then we can have a million contacts and not move anywhere.

Can you share this with us so every player can bombard these scammers with messages?