BetSofa Casino - general discussion (page 2)

i had few cashout problem is minifits.

I waited a few days for the payment and they canceled and said that this option is not available. there is a problem . Unfortunately, there has been a fight against gambling in Poland for some time now and there was no other option apart from mifinity. I said that I will write on every forum about this and h paying. and suddenly I got information that I can pay out once . After a few minutes, the money in my Mifinity account

Meanwhile, there are only excuses and contradictions.

First it said that my withdrawal request was canceled due to technical problems. I got an email saying I had exceeded my limit.

A supporter then tells me that I can submit a new application tomorrow because the technical work has been completed. Ridiculous Casino!

Always just excuses from criminals.

Both of my withdrawals this morning have reportedly been processed. But no one can tell me what edited means! As soon as an amount has been transferred from a casino, you will receive a confirmation email from reputable casinos.

Nothing came here!

Instead, the support talks around it.

Supposedly it is now up to my bank that it may take longer for the money to arrive!

you will get money for sure. you just have to be patient . It's strange that their technical problems with me had a waist problem 2 months ago .

and they haven't been able to fix it until now.

No, the problem is BetSofa's excuses.

As soon as I win a larger amount, I self-exclude for a short time to calm down and not gamble the money away again in megalomania!

In every casino where I haven't had any problems so far, it was a very simple thing. You were able to have the money paid out despite the blocked account!

Here in this casino you know that this is only possible if you are no longer blocked. You must then request a payout via the payout option.

But that's bullshit, because the casino itself writes that you can request withdrawals via support.

My payment from yesterday is still not there! They make excuses that it would be up to my bank. But she assured me that this is nonsense!

When I ask again, the support tells me I should write to the technical support....

Hello,

Though I understand that you do not like the whole situation, we do not create review ratings solely based on players' opinions.

This is what user reviews were created for. I can see that you submitted a complaint, so now you know that

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

If we come across any unfair behavior on the casino's side while dealing with the complaint, however, we will alter the rating. Feel free to read more about the complaint's consequences right here.

For now, I would suggest cooperation and patience.

I'd also like to add the casino may have some issues with its payment provider - like many other casinos nowadays. Local law restrictions usually cause it, so sadly, if this is the case it means that the casino just has to wait for a result from its 3rd party provider. This process can take some time, I hope you'll get the winnings soon. 🤞

Of course you accept it. wait 14 days. The player can deposit thousands of euros, that's ok, isn't it?

The fact is that 24 hours do not fit what is stated as processing time.

If I don't have enough employees, I have to hire more.

If you don't stick to your own terms and conditions, what then?

These are not opinions I am expressing, these are factual experiences.

There's even an update. Suddenly you want a copy of a new document, like your driver's license.

Verification with an ID card and bank statement is not enough.

These are excuses and delaying tactics, nothing more.

There's a reason many countries ban casinos. Exactly such procedural values as at this casino.

I welcome that. The good thing is that you will no longer need casino forums in the future.

You think it's great that BetSofa pulls it off like that.

Otherwise I can not explain what the scrap with 14 days is.

The terms and conditions say:

1. Processing within 24 hours. That doesn't fit.

2. Transfer depends on the financial service provider. In this case, the payment is made via the same provider as with the deposit, i.e. direct transfer and availability of the credit.

Sometimes I think forum workers work for such casinos.

It's a common thing in many casinos that withdrawals can't be processed from blocked accounts. Their platforms simply don't allow that. I worked in a casino where you could do exactly what you described. Request the withdrawal and then self-exclude for a short period of time. But that's not how it works in all casinos.

Some casinos have so strange internal systems that for example it's impossible to close you account permanently. I'd say that's much worse compared to the situation when you can't withdraw from a blocked account. At the end of the day, it's called "a blocked account" so I'm not too surprised you can't withdraw from an account that is blocked.

The account is no longer blocked. I have now set limits so that I can get my money without gambling it away. Nevertheless, you take your time. Now you want a second verification. You want your ID card and suddenly your driver's license again.

Exactly what happened in other reviews! Suddenly documents are wrong, which were accepted by countless other casinos. This filthy casino shuffles money back and forth, that's all! Punctual payments simply do not exist!

So, I'd say that things are moving the right way.

Setting such limits is the best thing you can do. Was any reason given for the second verification, though?

I now have to wait another 3 days for the third check. At least you managed to pay something.

But nothing has happened since Monday.

This bad casino is avoided after receiving all winnings.

I have no idea why a review has already taken place.

I still don't understand the good rating and suspect that Casino Guru, like many other casinos, is involved.

On other forums, this SHIT casino isn't doing well.

Just the stupid statement that you only do something after 14 days is bullshit.

After all, I should also adhere to the terms and conditions of these dirty casinos.

Why don't they keep their own terms and conditions.

The processing time is given as within 24 hours and not even remotely adhered to!

This is not only the case in my case, as you can read on various platforms.

I hope this dump goes broke or gets retired after I finally get my winnings.

You set daily limits but pay out every few days.

There is no seriousness in this club.

Yes, toll wie man so ein Casino deckt

Been waiting for payment for 1 month. Below the complaint here, also just the standard response from the casino. The winnings are checked regularly, so there is nothing with 24 hours payout.

I also wrote to the licensee.

Casino Guru now has a lot of casinos on board here, I'll take any bet on that. Have already gone through some casinos that are rated as good here. They were all bad

Allow me to point out a detail:

The terms state how long the transfer takes, but have found any given time frame for the verification or some other checks? I guess you have not because it varies a lot.

Just imagine that the casino states in its terms: Verification + transfer of funds takes approximately 3 -14 days. What would you think? Many players would go somewhere else where the terms say 24 hours - but only for the transfer.

No one can tell you how long the verification will take in advance, especially in cases a further check is needed.

I can imagine that you are not going to like this, but that's ok. I just wanted to note my point of view.

We try to review the casinos to express how likely the casinos are to treat players fairly. I feel that some players simply do not want to see the whole picture, no problem with that.

How exactly bad?

So far, you've submitted just a single complaint hence I would love to know your opinion about the rest of the casinos.

I'm just wondering whether you notice that showing the casino does not mean we are promoting it. 🙂 We aim to review as many casinos as we can. I perfectly understand players' experiences can be quite different, that's what user reviews are made for.

Hello,

I read the complaint and found out that the game provider is involved. Sadly, this is another check that needs to be done in order to pay the winnings. Such a check has nothing to do with the estimated transfer time stated in the rules.

And yes, the casino must wait patiently for the game provider to present the conclusion and results. Only after then the withdrawal can be carried out - in this case. Even it has been a month already. 🙁

I'm sorry and I hope it will not take too long.

I received the payouts and then let the support really go through.

No one needs a casino operator like that.

As a thank you they blocked my account.

This casino cannot take criticism.

Hello, Happy to hear you finally get the winnings.

I guess the complaint can be closed, right?

I'd say that constructive criticism should be considered as evaluated feedback though the way it is communicated really matters. From my personal experiences, I can say that line dividing the feedback from let's say a flood of negative emotionally colored information can be thin 🙂.

Some casinos prefer the easiest way - to close the account.

i made deposit 1100 euro, won 5200 without using bonus.

Casino closed account without any reason, passed more that week, no any information.

do not reccommend