BetPlays Casino - general discussion (page 3)

they blocked my account and sent me a classic mail to tell me that i violated their terms and conditions..strange! it happen only when i win 😉, this is the mail i received..i only bet on single bet wagered bonus as usual, but when i lose it's cool when i win i'm a criminal (rule9) or a problem of bonus ..i respected every terms every word every letter ..i am not convinced at all ...Clearly they stole my money ..the same thing happened to me with noxwin betrally campeonbet and betrebels they are all scammers..never let more than few euros in your account..they create stories from nothing to steal your money ..

"After reviewing your betting activity closely, we discovered that you violated our General Terms and Conditions. Because of that, your account will be suspended, and no winnings will be paid.

We have refunded your initial deposit of 400.00 EUR via MiFinity.

Please review Betting Rule 9. Rule 16. and Rule 17. by using the following link:

https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/"

I am seeking legal help as casinoguru has also not helped

Okay, but there could have been more of those articles, so what specifically did you violate ? The casino just gave you a general answer ? I have to ask, were your wins accumulated from sports betting or something else ? 

Exactly general answer, i bet on football 1X2 or tennis 1 2 with 100 eur per bet that's all 🙂 , i was lucky to win big when favorite doesn't win or underdog win the match so wins accumulated money too? I don't know what to do face to those scammers ,as for now i will note this in every website , no way such website exists, everyone should know that they don't pay when you win big amount

this is just one of many such scammers my friend, the regulators don't care either

I'm sorry we can't help you. Try to focus on sports betting-oriented forums, please. 🤷‍♀️

Oh, that sounds like your own experience. Which regulator failed to earn your trust? Curacao GC, I reckon?

Then why does your website advertises sports betting sites and you guys make money when we register and lose money on these sites ?

Yes, I am an experienced bettor and I know when I am dealing with scammers

This is probably a misunderstanding, Casino Guru, as the name suggests, reviews casinos:



When the casino also provides a sportsbook, we only mention that in this way:

As you can see, it's listed among the negatives.

I'm sorry to say that, but you won't find any other mention of sports betting on the whole website, aside from the forum - user-generated content, by the way.

Frankly, to me, it seems that you wrongly assumed we review both branches.

That's great, but sadly, we don't when it comes to sports betting.

The point remains the same, I'm sorry.

As I said already, feel free to share your opinions; just don't expect any engagement from our side. That's all.

But last time with pin-up issue , i had a sports issue and they refused to pay out more than 6000 EUR , then you talked to them and i was paid in many times..So i think you can help this time too, you can influence on that anyway..

This is really nice to hear, but unfortunately, as Radka said, we can not do anything when it comes to sports betting, as we do not have any brunch dealing with it. At least for now, so I am not sure if we can influence the casino.🤷‍♀️

In any case sports or casino is the same thing, I talk about withdrawal, I talked to them several times last days the answer is the same, that I violated rules of the casino 9 15 and 16, it talks about terrorism and cheating in general, I did not do suspicious things, just simple bets.. No repetitive bets no suspicious matches, all matches in famous leagues.. They are unable to tell me specific error I did.. I continue to say that betplays.com stole clearly my money 6782 eur and I'm not ready to give up and will post everywhere this issue, because it's just unfair and I believe that I'm right.. I'm confused when sometimes see positive things about a bookmaker and they didn't even try to withdraw one time!! How come🤔🤔🤔

I surely can understand your frustration and your approach. Unfortunately, as we have said before, we do not deal with sports betting, so we do not know anything about their rules there. We only can give advise when it comes to the rules of the casinos games, and it is surely not the same. I hope you will get the resolution you hope for, especially if you are sure, that you have not violated any rules. Wishing you all the best.

This is my last discussion with an agent and i went frankly ..

-just to remind you that you stole my money and i will not forget that

you also blocked my account for no reason

You have reached Betplays Customer Support. My name is Kristiyan.

K

Could you provide us with your email?

-you have to resolve the issue honestly , i still request my money because i belleive i did not do something wrong

K

Please note that the decision was taken by the relevant department in accordance with our Terms and Conditions and is irreversible.

-do you have the proof that i violated your terms please, just show me

K

You can check Terms 9, 16 and 17 on our Terms and Conditions page -> https://betplays.com/rules/en/17252/general-terms-and-conditions

-yes general terms that do not concern my case as i told you many times

i bet normally in famous matches

K

As I can see, you have violated our General Terms and Conditions and for that reason your account was blocked. The rules you have violated are mentioned above.

-i'm sorry you just don't want to pay clearly

i continue to complaint everywhere

K

I am sorry that you feel this way. However, by violating our platform's terms and conditions, we reserve the right to forfeit all funds available in the account.

-yes but only winners who violated terms!! ..can you give me back my money that i lost before , or i just violated terms only when i win!

K

Violating our General Terms and Conditions can lead to forfeiting funds and even blocking accounts.

-in other words if you lose it's good if you win in any case we will not pay you

say it directly, because your answer is not precise

your terms are not fair anyway and not clear

K

Please note that adhering to our General Terms and Conditions is crucial. Violations can indeed result in the forfeiture of funds and potential account blocking.

-and which term did i violate ?? you can't answer as usual

and that's not fair

i can answer clearly you stole my money

and everyone should know this

today tomorrow next months and next year

untill you admit that you don't do your job well

2m ago. Seen

they did the same to me man, they are real scammers, money won is money won, does not matter if it's casin or sports, If I had contacts with a referee or player I would not be crying over 4500 dollars

Also, In my case they actually invited via vip email to claim a bonus and then told me I was a bonus hunter, like wtf ?

I believe you are referring to this complaint of yours, right? Well, to have a multiple accounts it's a violation of terms in most of the casinos, I would say. So, even though it wasn't related to the sports betting, where we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons, the reason for closing your complaint as unjustified is pretty obvious, in my opinion.🤷‍♀️

No it's not my complaint 🙂, I have only one account.. And I believe that everything was correct, that's why I still insist to claim my money..