BetPlays Casino - general discussion (page 22)

Betplays is undoubtedly a rogue casino with the approval of Casino Guru. This was made very clear in my complaint.

Another victim here, they are truly scammers, do not use their website

Hello, if you were involved in something that upset you at the casino, could you tell us more about it?

Perhaps we could help you in some way.

9 months later, still not surprised.

Safe rating on sites like this even though every single customer gets scammed.

At least Betplays has stopped creating fake accounts to write positive reviews here and are now solely focused on trustpilot reviews. Funny thing is when they did casinoguru protected them. Most likely unknowing they were Betplays own casino workers, but still. Funny stuff.

If you want a good laugh go back 8+ months and read how casinoguru cares.

They dont.. In other words, no point in coming here to complain.

Welcome to the club. We grow everyday.

I saw your story on trustpilot. Same thing that happens to most.

Betplays scam timeline:

Customer deposits, wins.

Betplays allows 1 withdrawal.

Betplays hopes customer deposits more, since trust was shown.

Customer deposits more.

Customer wins, attempts to make withdrawal #2.

Betplays pulls out #3 and #9 email.

Yet ratings on this site say its a safe place to play. And mods here will give you the dumbest reason why the rating is what it is. Complete joke.

I mean its the same story all over again to what people mention here, you deposit then withdraw, to test if they aren’t scammers then allow it but they do ask so much info to delay the withdrawal. Then as you start depositing more, and winning more, you ask for a withdrawal, they say they will escalate the issue to the finance department (it has been 10 business days) then a few days later they just block your account and funds gone just like that. Truly unjust and the fact that casino guru doesnt have a lower rating and an indication about such acts is crazy to me, like how are they skeptical when every single review excluding the fake praising ones are the only positive ones, you sometimes have to wonder. Even the issues are all the same, you can see a pattern but nope

yep i already accepted my lost lol now im skeptical with using offshores, i jus hope to spread around the news at this point

But hey.. what's important is the money that the affiliate system gives this site through the link thats up there.

Btw they deleted one of my messages.

stardacasino, dripcasino, 1gocasino, fresh.casino, jetcasino, legzo, sol.casino all same odds/ provider. Many others too.

But guess what. They will actually give you your money. Even after they limit your account and shut you down. They will still pay you your money, albeit after 31 days.

But still, regardless. They give you your money. Unlike Betplays with its green rating on here.. wtf..

Hello, I understand you have or had some issues with Betplays. However, you have not submitted any official complaints using this profile. You see, the casino will unlikely be investigated based on forum posts. Therefore, if you want to have a direct impact, please provide evidence of what the casino did to you initially through the complaint feature. This is how players can influence the Safety Index directly.

This matter is your call, not anyone else's.

It is disheartening to witness players expressing dissatisfaction with the Safety Index; however, if you are not prepared to take action, it is futile to claim that we did nothing. Besides, we did not delete your post.

Please think about what I just told you.

Well, as far as I can tell, you sadly breached the rules, so there is no way to push the casino to be generous toward you. I understand your frustration, but let's be objective here:

"I would like to add that all information related to this complaint has always been public, and everyone is free to form their own opinion on the matter. However, as the casino pointed out, the terms were breached, and they made their decision accordingly. While there may have been room for a gesture of goodwill, they chose not to grant it in this case."

If you consider this to be some kind of approval, it is your call. But please do not breach the rules; that was the main issue.

https://casino.guru/betplays-casino-player-s-winnings-have-been-confiscated-4

Hello, and thanks for the information. In this case, I strongly recommend filing a complaint. I hope it is clear that not every situation is the same, as you can see in this thread, and regardless of what other frustrated players say, we intend to investigate each one. The only thing required is to properly submit the request. Since this is the first time we've heard about your problem with this casino, I suppose it makes sense to file a complaint.

If casinos do not take a fair approach, you can prove their wrongdoing and assign them black points, which directly impact their rating.

To be honest, not every situation can be resolved in favor of the complaining player, but that does not mean that one should give up trying. I'm just asking you to form your own opinion.

If you are interested the nstructions are here: https://casino.guru/complaint-resolution-instructions

That was absolutely not necessary. Please calm down; you made a mistake. I'm sorry the casino wasn't ready to be generous towards you. Offensive language only makes you look like the bad one here. 🙏

If you can't calm down or choose to be aggressively abusive, it's your decision. However, due to our rules, you will no longer be welcome here. Avoid using abusive language right now.

The case has been decided, and no offensive approach will alter that. I am sorry.

Betplays is never about being generous with its players. Quite the opposite, considering the thousands of complaints online I have the impression that it is the players who are generous to betplays, because every deposit can be treated as a donation to the people working at betplays.

Most of the complaints about betplays are about sports betting, so casino.guru has nothing to do with it, and will do nothing because they only deal with complaints with casinos.

After all, the sports betting complaints rejected by Casino.Guru concern claims totaling hundreds of thousands of dollars, while the resolved complaints regarding BetPlays Casino are for very small amounts, so you only need to go to the rejected sports betting complaints section to understand that there is something wrong with BetPlays, because they have confiscated hundreds, or maybe even millions, of dollars from sports betting from players.

This is exactly the type of attitude im talking about

"I'm sorry the casino wasn't ready to be generous towards you."

Woman. I make over 20000 euro a month. I'm trying to help people with my spare time to not use scam casinos. And this is your response and attitude. Amazing.

Radka everything seems personal to you. Seems like an iq issue. Let someone else take over this forums posts.